Technical Customer Success Manager â Cape Town

Recruiter:

Accountancy Placements Pietermaritzburg

Job Ref:

PMB001239/LD

Date posted:

Tuesday, July 28, 2026

Location:

Cape Town, South Africa

SUMMARY:
Technical Customer Success Manager – Cape Town
Our client is seeking a Technical Customer Success Manager to join their Cape Town team.
You will take ownership of technical client success from onboarding to expansion, ensuring strong adoption of the AI platform while working autonomously and driving measurable results.

POSITION INFO:

Responsibilities

Own end-to-end technical client success and onboarding
Manage implementations and ensure seamless AI platform integration
Serve as technical liaison between clients and our engineering team
Identify expansion opportunities and drive adoption of new features
Conduct technical training, demos, and troubleshooting
Build and refine technical processes that scale efficiently

Requirements

Strong technical foundation with hands-on AI/ML or conversational AI experience
High level of initiative and strong problem-solving ability
Excellent communication skills with the ability to explain complex concepts clearly
3+ years’ experience in a technical customer success role
Direct experience with AI or SaaS platforms
Experience with voice systems, chatbots, or conversational AI

Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.

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