Technical Customer Coordinator

Recruiter:

Staff Solutions Recruitment

Job Ref:

PE004061/CT

Date posted:

Thursday, July 1, 2021

Location:

Portelizabeth, South Africa

Salary:

Negotiable

SUMMARY:
Our client in the manufacturing sector seeks to employ a Technical Customer Coordinator to join their Sales and Marketing department.

POSITION INFO:
Administrate, co-ordinate and monitor activities between company and partner service depots. Oversee the customer complaints process and forum.

Key Activities:
- Engage with partner service depot(s) daily –
o To monitor and plan repairs and preparation of customers products after shipping.
o To manage/monitor customer inspections and delivery.
- Co-ordinate customer and depot feedback on products after arrival/inspection.
- Co-ordinate communication between company and service depot(s).
- Establish and set agreements with service depot(s) for any agreed reworks or modifications (prior to commencement).
- Check and approve/query estimates & invoices from service depot(s) for shipping damage repairs.
- Check and approve/query estimates & invoices from service depot(s) for quality failures/repairs.
- Manage issues that result from non-compliance and customer complaints to ensure customer satisfaction whilst minimising the impact to company.
- Oversee and co-ordinate the completion of stock and reject products in order to make them ready for sale/shipping.
- Work under the Companies Contracts Managers to assist and receive training on the companies Contracts process.
- Other duties as required by your manager.

Requirements:
- A National Diploma in the field of Engineering or Marketing.
- Minimum 5 years’ experience and exposure in a technical environment.
- Excellent/Fluent verbal and written English language skills.
- Computer literate at Intermediate level.
- Must be prepared to go through a verbal and written interview and assessment process.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Technical Customer Coordinator

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