Technical Client Service Manager - Remote - R30,000 per month

SUMMARY:
As a Technical Client Service Manager, you will be the bridge between clients and the engineering team, ensuring that solutions are technically sound and aligned with client goals.

POSITION INFO:

Technical Client Service Manager - Remote - R30,000 per month

Be the strategic and technical partner clients rely on in a SaaS company.

About Our Client
Our client is a SaaS solutions provider helping businesses streamline operations and boost productivity through platforms. They specialise in building tailored systems that integrate with client workflows, supported by a culture of collaboration, problem-solving, and forward thinking. Joining their team means working in an environment where your expertise drives both client success and company growth.

The Role: Technical Client Service Manager
As a Technical Client Service Manager, you will be the bridge between clients and the engineering team, ensuring that solutions are technically sound and aligned with client goals. You will take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimisation. This role is for someone who excels in both technical detail and client engagement.

Key Responsibilities

• Bring at least 5 years of SaaS experience in client-facing, operations, or project management roles.

• Meet with clients to understand and map workflows and processes.

• Design and present customised workflow solutions using project management and collaboration tools.

• Collaborate with engineers to adjust and optimise system builds.

• Proactively manage client relationships, driving satisfaction and retention.

• Translate client requirements into actionable project plans.

• Deliver training sessions, workshops, and presentations to client teams.

• Monitor platform performance and recommend improvements for adoption and efficiency.

About You

• 5+ years of experience in SaaS, ideally in a client-facing or operations/project management capacity.

• Skilled in tools such as ClickUp (preferred), Asana, Monday.com, Jira, or ServiceNow.

• Strong understanding of workflow design, process mapping, and system implementation.

• Excellent communicator with strong presentation skills and a customer-first mindset.

• Analytical and solution-driven, able to simplify complex requirements.

• Highly organised and capable of managing multiple projects simultaneously.

• Proactive, collaborative, and adaptable in a SaaS environment.