Technical Automation Analyst

The Technical Automation Analyst will be required to work on multiple projects concurrently and manage his/her time effectively.

The role requires a balance between courageously building the business of future, to adapt and scale and at the same time ensuring that immediate issues are solved with a combination of technologies.

Key Responsibilities:

• Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.
• Responsible for assessing, mapping, optimizing and digitizing business processes for Automtion.
• Identify and document business requirements specifications in line with business goals.
• Incident Management and Resolution with Branches, COEs’ and Rest of the company relating to Automation.
• Impact Analysis on severity of issues to determine and quantify the scale of problems for prioritization metrics
• Ensure restoration of service for high priority fixes / builds in co-ordination with development team.
• Co-ordination between Business to manage demand and validation of the business cases which are in the pipeline.
• Undertaking of business analysis work for projects/fixes in terms of clarity, completeness and accuracy to ensure that builds address business requirements.
• Design and documentation of technical specifications with Developers for Automations and gaining signoff through appropriate channels
• Understand Basic robot design, building and testing for implementation into QA.
• Cross Functional solution design incorporating LOB systems, SQL Databases, Workflow and Robotics. – Innovative Mindset / Thinking.
• Recommending, designing and implementing system changes in other systems to fast track implementation, enhance / streamline the Automation solution.

Required Knowledge, Experience and Skills

• 5-10 years process engineering and implementation experience
• Advanced Excel, Powerpoint, Word, Visio Etc
• Power BI , SQL ( Design, Extraction and Queries and Dashboard build)
• Programming Knowledge or experience ( Language agnostic)
• Problem solving ability and courage to pursue new ideas.
• Resilience in facing challenges , as well as being flexible to accommodate alternate solutions.
• Focused on delivery, and ability to deal with pressure and non-standard hours or working times.
• 3-5 years change management experience
• Experience in the insurance industry preferred
• 5 years workflow or digital process design experience

Experience in project management and large software development projects

Educational Requirements:

• B-degree or similar an advantage
• Business analysis qualification an advantage
• Project Management qualification an advantage

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