Group Technology Manager

SUMMARY:
Are you a visionary technology leader with a passion for digital transformation, data, AI, and enterprise technology strategy? This is a rare opportunity to lead technology across multiple international markets, driving innovation, operational excellence, and business growth through modern platforms, data-driven decision-making, and emerging technologies.

POSITION INFO:
Join a globally recognised brand where technology is a key enabler of business success. As the Group Technology Leader, you will be responsible for shaping and executing the organisation's technology, data, and AI strategy across multiple international territories.
This executive-level role encompasses leadership of technology operations, restaurant systems, customer-facing platforms, data and reporting, cybersecurity, digital innovation, and AI adoption initiatives. You will work closely with executive leadership, operational teams, franchise partners, and external vendors to ensure technology delivers measurable business value while supporting a scalable and future-ready environment.
This opportunity is ideal for a strategic technology leader who can balance innovation with operational excellence while building high-performing teams and driving transformation across a complex international business.

Key Responsibilities:

• Develop and execute the Group technology, data, and AI strategy aligned with business objectives
• Lead enterprise technology transformation initiatives and roadmap delivery
• Drive standardisation of systems, processes, and data across international markets
• Oversee restaurant technology, including POS, payments, digital menus, ordering platforms, networking, and customer-facing technologies
• Lead large-scale technology implementation and systems rollout projects
• Own data strategy, reporting frameworks, business intelligence platforms, and analytics capabilities
• Drive AI adoption, governance, automation, and innovation initiatives across the business
• Oversee CRM, loyalty, mobile applications, and digital customer engagement platforms
• Manage technology infrastructure, cybersecurity, disaster recovery, and compliance frameworks
• Lead technology budgeting, vendor management, contract negotiations, and commercial technology decisions
• Build, mentor, and develop high-performing technology teams
• Present technology strategies, business cases, and progress updates to executive leadership and stakeholders

• Education: Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related field
• Advantageous: Honours Degree, Master's Degree, or MBA
• Certifications: Microsoft Azure, Data, AI, or related technology certifications advantageous
• Experience:
• Minimum 10 years' experience managing technology, data, reporting, and operational systems
• Proven experience leading technology teams and managing outsourced service providers
• Experience within hospitality, restaurant, retail, franchise, or multi-site operational environments
• Experience managing international operations and multi-territory environments
• Demonstrated success delivering digital transformation, AI, automation, and innovation initiatives
• Experience presenting to executive leadership teams and boards
• Technical Skills:
• POS Systems, Payments, Loyalty Platforms, CRM, and Digital Customer Solutions
• Azure, Microsoft Fabric, Databricks, Power BI, SQL, and Data Modelling
• AI Solutions, Automation, AI Governance, and Power Automate
• Microsoft 365, Entra ID, Intune, Networking, Security, and Disaster Recovery
• API Integrations and Enterprise Systems Integration
• IT Governance, Risk Management, POPIA, GDPR, and Cybersecurity Frameworks
• Project and Service Management Methodologies
• Additional Requirements:
• Strong strategic thinking and commercial acumen
• Executive-level communication and presentation skills
• Proven leadership and people-development capabilities
• Strong vendor negotiation and stakeholder management skills
• Passion for innovation, continuous improvement, and technology enablement
• Willingness to travel locally and internationally when required

• Data Engineer
• Software Developer
• Data Analyst
• Infrastructure
• Architecture …and more!