Technical Administrator Coordinator

SUMMARY:
Are you highly organised, proactive and passionate about keeping things running smoothly, solving problems and ensuring every repair is managed efficiently from start to finish?

Our client based in Elandsfontein is looking for a dynamic, detail-oriented and customer-focused Technical Administrator who will be responsible for coordinating the repair process, from initial bookings and quotations to job tracking, customer follow-ups and final completion.

You’ll play a vital role in ensuring deadlines are met, issues are resolved promptly, and customers and branches are kept informed every step of the way.

POSITION INFO:
REQUIREMENTS

• Matric
• 2–3 years’ experience in an administrative or coordination role
• Experience in a repairs, workshop, technical or service environment will be advantageous
• Experience with quotations, invoicing and job tracking
• Ability to speak Afrikaans and English

• Booking in and registering all professional repairs received from customers and branches.
• Coordinating and monitoring repairs from receipt through to completion and return.
• Liaising with the Workshop regarding repair evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers and branches.
• Following up on outstanding quotations and obtaining customer/branch approval.
• Maintaining an accurate repair schedule and monitoring outstanding repairs.
• Handling customer and branch queries relating to repairs, quotations and turnaround times.
• Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers.
• Coordinating instruments sent for calibration and monitoring completion and return dates.
• Ensuring completed repairs are correctly processed for invoicing and dispatch.
• Preparing daily and periodic reports on repairs, quotations and outstanding work.
• Assisting with monthly Workshop stock takes and re-order requests.
• Coordinating certification and documentation for Intrinsically Safe Instruments where required.
• Maintaining accurate repair records and documentation.
• Following up on repairs that have not received approval within the required period and arranging their return where necessary.
• Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function