Technical Administration Support Assistant

SUMMARY:
Keen to help keep a fast-growing renewable energy business powered up and running smoothly? 

Join this national company in Randburg to contribute meaningfully within a future-focused environment.

POSITION INFO:
DUTIES:

• Provide general administrative support to the Technical Department;
• Assisting colleagues with administrative tasks and performing all administrative duties;
• Scanning, uploading and filing documents;
• Sorting and distributing mail;
• Answering, forwarding and screening phone calls;
• Coordinate and manage the ticketing process within the Technical Department;
• Act as liaison between customers and the Technical Department;
• Track progress and provide continuous feedback to customers;
• Provide excellent customer service when dealing with customers and suppliers;
• Attend to traveling and accommodation bookings and processes;
• Be an active member of the technical team;
• Respect the need for confidentiality, when processing personal/customer data;
• Support company-wide initiatives to improve service levels to customers;
• Utilises continuous improvement mindset and assists in identifying opportunities to improve processes.

• Matric with at least 2 years' administrative experience including data handling and client service skills.
• Computer literate, with added experience preferably on a CRM/ERP system.
• Attention to detail, friendly and helpful.
• Experience in a technical/engineering environment or in a warehouse highly advantageous.