Techincal Account Manager- Telecommunications

SUMMARY:
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POSITION INFO:

• Assist customers’ technical requests and take care of any technical issues
• Build strong customer relationships, especially with key customer stakeholders and sponsors
• Always strive to provide exceptional customer experience
• Manage customer expectations and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
• Keep track of key account metrics
• Communicate the progress to both internal and external stakeholders
• Take initiatives in identifying growth opportunities
• Collaborate with our team to achieve sustainable growth
• A proven track record of Technical Account Management or other relevant experience.
• Experience in managing multiple stakeholders and projects
• A listener who is customer-oriented and attentive to their needs
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• X degree or equivalent
• Experience and strong knowledge in Microsoft Office
• Experience in using software for sales such as Salesforce