Tech Support Customer Service Representative

Recruiter:

Callforce Direct

Job Ref:

233322528

Date posted:

Tuesday, February 15, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
Assist and resolve incidents according processes and procedures.
Resolve FTTH issues through effective troubleshooting and configuration.
Ensure excellent customer service and effective and efficient problem-solving.
Preserve and build relationship with customers and other stakeholders on behalf of the business.
Effectively follow up on calls including other key commitments made to clients.
Reduce escalated incidents in line with SOPs and policy.
Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
Submit reports including progress reports and analysis of information and statistics.
Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

Matric
English language proficiency
Minimum 1 year inbound technical support experience within a center required
Typing speed of minimum 35 wpm

Key Competencies and Skills:

Excellent communication skills
Tech support
persuasiveness
tenacious
negotiation skills
stress tolerance
effective time management

Salary and rates including allowances, incentives:

R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi's each month. Shift allowance and travelling allowance.

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Community Liaison & Evangelist (Procurement Marketplace) (CPT/Remote)
Location: Capetown
Salary: Monthly salary
A cutting-edge Fintech company seeks a passionate and people-focused Community Liaison & Evangelist to be the voice and face of its Procurement Marketplace.
1 day ago

Admin Assistant to Portfolio Manager â Body Corporate
Location: Milnerton
Salary: R10 000.00 Monthly
Intro:A boutique real estate agency with a growing reputation for excellence in sales, rentals, and body corporate/sectional title management is seeking an Administrative Assistant to support the Portfolio Manager.
1 day ago

Data Analyst - Contract
Location: Cape Town
Salary: R400 - 430 per hour
Data Analyst
2 days ago

Senior Business / Systems Analyst (CH1126)
Location: Kuils River
Salary:
2 days ago

Call Centre Manager
Location: Cape Town
Salary: R30 000
An international and fully wireless ISP company is searching for a experienced support Call Centre Manager to form part of their team ASAP.CPT / JHB / DBN | Permanent | Option for Hybrid | R30k - R40k pm
3 days ago

Office Coordinator
Location: Cape Town
Salary:
7 days ago

L2 Engineer
Location: Cape Town
Salary: 20 000 Monthly
Join one of SA’s Top IT Companies - L2 IT support Engineer.Join one of South Africa’s leading Managed service Providers. With offices in Johannesburg, Cape Town, and Durban, and a head office in Sandton, this dynamic MSP is renowned for cutting-edge tech, exceptional service, and an ambitious growth journey.With 30 years experience and having enjoyed outstanding success, they are looki...
8 days ago

Senior Customer Success Analyst
Location: Cape Town
Salary:
As a trusted recruitment partner, we’re working on behalf of an innovative and rapidly growing client in the Commercial Real Estate (CRE) technology space to find a Senior customer Success Analyst who will be instrumental in ensuring client satisfaction, retention, and long-term success. This is an opportunity to join a high-performing team where data, technology, and real estate intersect t...
8 days ago

Office Administrator (Somerset West)
Location: Capetown
Salary: R12 000 - R17 000 per month (Based on experience, skill, and in relation to your current package)
Office Administrator (Somerset West)
8 days ago

Quality Manager
Location: Somerset West
Salary: R60 000 Monthly
We are seeking an experienced and results-driven Quality Manager to lead and manage all quality-related functions, ensuring that our products consistently meet customer and regulatory requirements.Company Overview:Our client is a cutting-edge design and manufacturing company specializing in advanced, lightweight composite products for leading global players.
9 days ago

Tech Support Customer Service Representative

Similar jobs you might be interested in:

Create a free job alert for Tech Support Customer Service Representative in Cape Town

Jobseekers

Recruiter

General