Team Manager: Outbound Call Centre: Financial Services

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2472330294

Date posted:

Wednesday, November 5, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Team Manager: Outbound Sales Team: Financial Services: Cape Town

Your role will include taking responsibility for the day-to-day management of a team of Short-term Insurance Sales Consultants in the Contact Centre. It is a first line management role that controls, manages and motivates the team of Sales Consultants including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration

Your experience should include:
Agreed set goals with team members covering performance, quality and development areas
Apply effective motivational techniques
Manage incentive budgets
Focus on career and skills development of team members
Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
Vesting and training of new Consultants in the contact centre
Briefing and readiness to deliver on projects and campaigns
Drive the achievement of project and campaign targets
Escalate call resolution and provision of project and campaign related answers
Manage liaison with project and campaign management team
Manage and maintain focused and highly motivated team members
Coach and develop team into a high-performance culture
Manage staffing needs, productivity and quality
Monitor contribution to target (CTT) figures
Adherence to legislation
Manage capacity
Manage Complaints
Manage application of call structure guidelines

Required Qualifications & Experience:

Matric (or equivalent qualification)
Minimum of 3 years’ team management experience in a sales environment
Minimum of at least 2 years’ experience in a call-centre environment (Outbound)
Financial Services experience (Long-term insurance and within a sales-oriented environment)
Sales experience
Practical experience of IR processes is critical to the role

Knowledge and skills:

Vast knowledge of first line management practices
Knowledge of contact centre systems and processes
Business Processes and Rules
Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge.
Performance management knowledge - individual and group
Dimensions of Management and IR

Apply:

Feedback l Communication will only be with shortlisted candidates
Please email a detailed CV in application to:

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Business Development Manager
Location: Capetown
Salary: R30,000 – R45,000 per month + Performance Bonus
The Business Development manager will be responsible for generating new business opportunities while nurturing existing client relationships across the UK property finance sector.
16 days ago

Cold Storage Clerk
Location: Capetown
Salary: Market-related
A prominent seafood processing, import, and export company is seeking an organized and resilient Cold Storage Clerk to oversee the safe loading and offloading of products while maintaining strict food safety and inventory quality standards.
20 days ago

Credit Control Manager
Location: Cape Town
Salary:
Credit Control manager – FMCG (Cape Town)Location: Cape Town, South AfricaIndustry: FMCG team: Credit ControllersA leading international FMCG business is seeking an experienced Credit Control manager to take ownership of the full credit control function, ensuring strong cash flow management, disciplined debtor control, and excellent stakeholder relationships across key retail and distri...
1 day ago

Duty Manager
Location: Stellenbosch
Salary: MR Monthly
Our Client is looking for a Duty manager to join their team.
1 day ago

Branch Manager Fleet – Kuils River
Location: Capetown
Salary: Basic
Branch manager Fleet – Kuils River
1 day ago

Account Manager
Location: Cape Town
Salary:
Datacentrix Cape Town is looking for an Experienced Account manager to join the team with a minimum of 7 years' experience in selling Enterprise Complex Solutions (multi-vendor Solutions) within the Western Cape Region. The successful candidate will have in-depth knowledge of the Cape Town Market and must have established relationships at senior management level.
1 day ago

Junior Assistant General Manager
Location: Atlantis
Salary: R35084.00
Job Title: Junior Assistant General manager (Hotel Operations)Location: V&A Waterfront Cape Town
1 day ago

Financial Manager (CA(SA), CIMA, or SAIPA )
Location: Brackenfell
Salary:
Are you a qualified CA(SA), CIMA, or SAIPA professional with solid experience in a manufacturing, retail, or import environment? Our well-established client based in Brackenfell is seeking a hands-on financial manager to take ownership of the full finance function. This is an excellent opportunity for a commercially minded finance professional who enjoys both strategic involvement. Key respon...
1 day ago

Financial Manager
Location: Cape Town
Salary:
Ready to step into a leadership role where your CA(SA) qualification and commercial acumen will drive profitability and growth?A well-established import and distribution company is seeking a dynamic financial manager to take ownership of the finance function and lead a team of three finance professionals.Must reside in the northern suburbs
1 day ago

Financial Manager
Location: Cape Town
Salary:
Successful manufacturing businesses are built on more than efficient production lines and quality products, they rely on strong financial leadership to drive performance, manage risk, and support sustainable growth.
1 day ago

Team Manager: Outbound Call Centre: Financial Services

Similar jobs you might be interested in:

Jobseekers

Recruiter

General