Team Manager: Outbound Call Centre: Financial Services

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2472330294

Date posted:

Wednesday, November 5, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Team Manager: Outbound Sales Team: Financial Services: Cape Town

Your role will include taking responsibility for the day-to-day management of a team of Short-term Insurance Sales Consultants in the Contact Centre. It is a first line management role that controls, manages and motivates the team of Sales Consultants including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration

Your experience should include:
Agreed set goals with team members covering performance, quality and development areas
Apply effective motivational techniques
Manage incentive budgets
Focus on career and skills development of team members
Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
Vesting and training of new Consultants in the contact centre
Briefing and readiness to deliver on projects and campaigns
Drive the achievement of project and campaign targets
Escalate call resolution and provision of project and campaign related answers
Manage liaison with project and campaign management team
Manage and maintain focused and highly motivated team members
Coach and develop team into a high-performance culture
Manage staffing needs, productivity and quality
Monitor contribution to target (CTT) figures
Adherence to legislation
Manage capacity
Manage Complaints
Manage application of call structure guidelines

Required Qualifications & Experience:

Matric (or equivalent qualification)
Minimum of 3 years’ team management experience in a sales environment
Minimum of at least 2 years’ experience in a call-centre environment (Outbound)
Financial Services experience (Long-term insurance and within a sales-oriented environment)
Sales experience
Practical experience of IR processes is critical to the role

Knowledge and skills:

Vast knowledge of first line management practices
Knowledge of contact centre systems and processes
Business Processes and Rules
Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge.
Performance management knowledge - individual and group
Dimensions of Management and IR

Apply:

Feedback l Communication will only be with shortlisted candidates
Please email a detailed CV in application to:

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