Team Leader (Call Centre)

Recruiter:

TalentLink

Job Ref:

413117782

Date posted:

Friday, July 8, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Management of student advisors.
Ensuring targets are met.
Managing performance and activities against these targets.
Planning areas of improvement and development.
Ensuring all incoming enquiries are actioned within the prescribed timelines
Monitor, analyze and plan improvements of team performance.
Able to train, coach and mentor your team and potentially other team members in the business.
Effectively performance manage the team when required, which includes both informal and formal methods of performance management.
Monitoring random customer engagements to improve quality, minimize errors and track operative performance
Reviewing the performance of staff, identifying training needs and planning training sessions.
Ensuring the delivery of high standards of service to customers.
Ensuring that you are able to handle the most complex customer complaints or enquiries in a calm, solution driven manner.
Ensuring that the sales team have the knowledge and skills to answer customers enquiries, as well as when to request for support or escalate problems quickly and effectively.
Recruiting, training, managing and monitoring agents so that they have the skills and knowledge to meet customer service or outbound sales objectives
Training programs to ensure that agents have good product and service knowledge, as well as customer handling skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Credit Analyst Team Leader
Location: Johannesburg
Salary: Market Related
Lead a high-performing credit intelligence team and influence strategic credit decisions through advanced analytics and optimisation. Ideal for an experienced credit analytics professional ready to step into a leadership role with enterprise impact.
15 days ago

Automotive Financial Services Term Warranty Sales Team Leader - Gauteng, Bryanston
Location: Bryanston
Salary:
Remuneration: Basic Salary incl. benefits (Medical Aid and Provident Fund) plus Commission Purpose Of The Job: Our client an Automotive Financial Services Company requires a team leader who can manage and oversee the Sales team which will generate sales opportunities for the rest of business while being responsive, courteous and professional in their dealings with the Company’s sup...
19 days ago

SALES & MARKETING TEAM LEADER
Location: Pretoria
Salary: R 264K
Strong Sales Experience Essential, no Job Hoppers
19 days ago

Credit Analyst Team Leader
Location: Johannesburg
Salary: Market Related
Lead a high-performing credit intelligence team and influence strategic credit decisions through advanced analytics and optimisation. Ideal for an experienced credit analytics professional ready to step into a leadership role with enterprise impact.
22 days ago

Senior Team Leader: Security Systems Support
Location: Pretoria
Salary:
We are recruiting a Senior team leader to oversee the day-to-day operations, performance and reliability of all physical security systems across a large financial environment. This is an operational leadership role focused on running, maintaining and supporting electronic security infrastructure, while guiding a high-performing technical team.
26 days ago

Financial Advisor Team Leader
Location: Sandton
Salary: -
27 days ago

Warehouse Stock Team Leader
Location: Johannesburg
Salary: R28 000.00 Monthly
Warehouse Stock team leader - Gauteng
28 days ago

Team Leader (Debt Collection - Municipal & Government)
Location: Johannesburg
Salary: R16 000
team leader (Debt Collection - Municipal & Government)
44 days ago

Production Team Leader (Shopfitting)
Location: Johannesburg
Salary: Market-related
Lead a dynamic production team in a fast-paced, high-quality shopfitting environment
44 days ago

Feed Team Leader (Trainee)
Location: Centurion
Salary: 10 000 Monthly
Our client within the Agricultural Sector in Bloemfontein, is seeking for a Feed Mill team leader (Trainee) who can build working relationship and work under pressure.EE: Open
50 days ago

Team Leader (Call Centre)

Similar jobs you might be interested in:

Create a free job alert for Team Leader (Call Centre) in Johannesburg

Jobseekers

Recruiter

General