Team Leader

 

Recruiter:

Call Centre Staffing

Job Ref:

CPT001511/FK

Date posted:

Saturday, January 15, 2022

Location:

Capetown, South Africa

Salary:

R19 000 Monthly


SUMMARY:
Leading telecomms provider in SA is looking to recruit Customer Service Team Leaders for their contact centre responsible for leading and managing customer services agents.

JOB DESCRIPTION:

Ideal candidates must be able to:
Lead and motivate advisors
Coaching of agents.
Create a positive work environment.
Manage agents inline with SLAs.
Reporting team performance, trends and other required reports.
Manage people processes.
Manage escalations.

Education & Experience:
· Post Matric Certification
· 3 + years of team leader / supervisory experience
· 2 + year of call centre consultant experience
· Coaching experience
· Experience in sales
· Effective verbal and written communication skills
· Advanced excel analytical skills
· Problem solving ability

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Public Area Team Leader
Location: Newlands
Salary: R0 per month
You will oversee the day-to-day activities of attendants.
8 days ago


Talent Pool: Team Leader
Location: Cape Town
Salary:
We're seeking a hands-on team leader to support the Contract Manager in running a high-performing site operation. You'll take charge of daily supervision, streamline logistics, and handle key administrative tasks to keep everything on track. If you're a natural motivator with a knack for organization and a drive for excellence, this is your time to lead from the front!
9 days ago


Recruitment Team Leader Ref: 4050
Location: Cape Town
Salary:
An exciting opportunity awaits a seasoned recruiter seeking career growth! Your duties will include:Running a full recruitment desk.Client liaison.Leading a team of recruiters.
11 days ago


Warehouse Team Leader
Location: Helderberg
Salary:
Opportunity available for a Warehouse team leader for a leading FMCG company in the Packaging Industry.
Today


Customer Services Team Leader
Location: Cape Town
Salary:
Our client is seeking an experienced Customer Service leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received ...
16 days ago


Production Team Leader - Manufacturing
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Cabinetry
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Manufacturing
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Cabinetry
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Cabinetry
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Create a free job alert for Team Leader in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions