Talent Pool: Data Supervisor

SUMMARY:
We are seeking an experienced Data Supervisor to join our team, if you have a strong eye for detail, a passion for working with data and experience with managing a team, then check out this fantastic opportunity!

POSITION INFO:
Job Summary
To oversee the collection, capturing, accuracy and reporting of regional waste stream data. Monitor internal reporting on client and MRF rebates. Handle all client communication and reporting with regards to waste stream data and rebate information. Manage and upskill the data department staff through training and mentoring.

Responsibilities

Management of the data department

• Oversee, coach and mentor the data department staff within your region
• Perform bi-annual performance appraisals of direct reports as per HR deadlines
• Monitor the performance of the Data Capturers and Data Administrators by checking the capturing reports, SLA’s and outstanding collections on a daily basis, and raise and resolve any issues with the relevant staff
• Analyse the company’s internal data collection and capturing processes and suggest improvements to these processes
• Submit a weekly team performance report, indicating where the largest delays are in our processes and suggestions on how to resolve those issues

• Ensure that capturing deadlines are met and all required data is captured and approved on the company’s electronic system and within the department’s deadlines (as stipulated in the department’s SLA)
• This includes:
  • Commercial waste stream data (including mobile data reports)
  • Vendor weighbridge slips (material passing through our MRFs and material traded directly on vendor/buyer premises)
  • Commercial collections
  • MRF weighbridge slips (incoming, outgoing and transferred material)
  • Safe disposal documents
  • Overseeing capturing of all internal and external waste manifests
• Oversee the gathering and capturing of data from third-party service providers and ensure it is captured in time for client reports or by the 10th of each month (whichever comes first)

• Create new client entities on the company’s reporting platform
• Create internal waste stream and rebate reports when needed
• Analyse waste stream data to track down and report discrepancies
• Configure, analyse and confirm commercial rebate reports
• Oversee the procurement and distribution of sorter data books (regionally)
• Calculate and submit the data department staff’s performance bonuses by the 20th of each month

• Send out client reports according to their respective due dates and requirements
• Communicate with new clients regarding login details for new client statistics accounts
• Respond to clients’ reporting requests and queries
• Attend client meetings when required

• Updating Secure Office with regards to client report schedules and other important information that affect the data operation
• Assist with any general data-related duties as and when required
• Assist with data capturing as and when required
• Issuing of safe disposal certificates and other documentation to all clients as required
• Uploading and sharing of safe disposal certificates on the online reporting platform

• Minimum degree / diploma in finance, statistics, business administration or a data / information related tertiary qualification
• Minimum 3 years working experience in a similar role
• Relevant experience, knowledge and skills
• High proficiency in Microsoft Office is essential
• Must be well presented, professional and have excellent communications skills
• Ability to travel to other branches