Tactical Support Officer

SUMMARY:
The successful incumbent is a self starter with a proven track record in maintaining company policy

POSITION INFO:

Job Title: Tactical Support Officer (TSO)

Company: G4S Cash Solutions (SA)

Location: Nelspruit

Overview:
G4S Cash Solutions (SA) is a leading provider of integrated cash management solutions and is currently seeking a skilled and experienced Tactical Support Officer (TSO) to join our team in Nelspruit. Reporting to the Branch Manager. The TSO will play a critical role in securing our company premises and assets and ensuring that all procedures are in line with our company policies and standards. The successful candidate will be a self-starter with a proven track record of maintaining company policies, adopting best practises, and exercising sound judgement to achieve the organisation's goals. The TSO must also have a strong understanding of the role of facilities management within a successful business unit and be driven by results while embodying the values of our organisation.

Main Responsibilities:

• Maintain security at the premises by strictly adhering to existing security procedures
• Ensure the highest level of access control at all property and building perimeters, as well as internal security areas
• Strictly adhere to loading procedures at all times
• Regularly test panic buttons, alarms, and fence perimeters to ensure they are in good working order
• Conduct frequent after-hours security checks of the premises and gate guards, making OB records as needed
• Assume key holder responsibilities on a rotating basis
• Manage vehicles, equipment, and standard operating procedures (SOPs)
• Ensure that all equipment used by operational staff is properly utilised and in good working condition
• Issue and control firearms, ammunition, and seals to crew members
• Maintain an accurate register of firearms, ammunition, and kit
• Ensure that all firearms have current licences and permits by regularly checking the competency of crew members and verifying serial numbers against the firearms register
• Control the issuance of identity documents, firearm permits, and scanners, maintaining a register of all issued items
• Monitor staff adherence to SOPs for banking halls, payout services, and standby guard services
• Conduct pre-departure checks of armoured vehicles and record findings on the check sheet
• Provide armed escort services as needed
• Conduct departmental and criminal investigations as directed

Management of Staff:

• Maintain the image of the branch and company at the highest level possible
• Ensure the morale and security awareness of staff is maintained
• Ensure vehicle crew strictly adhere to all security measures and maintain a high level of systems and procedures while operating within a mobile, walking, or bank/client contact setting
• Ensure that crew members and drivers are in full uniform and fit to perform their duties
• Participate in the design, development, review, implementation, and monitoring of departmental safety plans
• Participate in safety forums and report all incidents to the relevant parties
• Follow up on any assigned safety activities and attend safety education and refresher programmes
• Comply with safety policies and procedures at all times
• Distribute safety information as needed
• Wear protective clothing at all times

Minimum Qualifications and Experience:

• Grade 12
• Grade C PSIRA and CIT
• Firearm competency
• Valid driver's licence and PDP

Knowledge:

• G4S standard operating procedures
• South African security legislation
• G4S operational policy and procedures
• G4S HR policy and procedures
• Health and safety legislation

Skills:

• Computer literate with proficiency in Excel, MS Outlook, and Word
• Excellent written and verbal communication skills
• Strong ability to collaborate and share information
• Customer-centric mindset
• Effective leadership skills
• Exceptional customer service and relationship management abilities
• Strong risk management and investigative skills

Attributes:

• Ability to work under pressure
• Adaptability to changing circumstances
• Attention to detail
• Demonstrated commitment to delivering exceptional customer service