SUMMARY:
TSO
POSITION INFO:
Job Title: Tactical Support Officer (TSO)
Location: Vryburg
Overview:
IZI South Africa is currently seeking a skilled and experienced Tactical Support Officer (TSO) to join our team in Vryburg. Reporting to the Branch Manager. The TSO will play a critical role in securing our company premises and assets and ensuring that all procedures are in line with our company policies and standards. The successful candidate will be a self-starter with a proven track record of maintaining company policies, adopting best practises, and exercising sound judgement to achieve the organisation's goals. The TSO must also have a strong understanding of the role of facilities management within a successful business unit and be driven by results while embodying the values of our organisation.
Main Responsibilities:
- Maintain security at the premises by strictly adhering to existing security procedures
- Ensure the highest level of access control at all property and building perimeters, as well as internal security areas
- Strictly adhere to loading procedures at all times
- Regularly test panic buttons, alarms, and fence perimeters to ensure they are in good working order
- Conduct frequent after-hours security checks of the premises and gate guards, making OB records as needed
- Assume key holder responsibilities on a rotating basis
- Manage vehicles, equipment, and standard operating procedures (SOPs)
- Ensure that all equipment used by operational staff is properly utilised and in good working condition
- Issue and control firearms, ammunition, and seals to crew members
- Maintain an accurate register of firearms, ammunition, and kit
- Ensure that all firearms have current licences and permits by regularly checking the competency of crew members and verifying serial numbers against the firearms register
- Control the issuance of identity documents, firearm permits, and scanners, maintaining a register of all issued items
- Monitor staff adherence to SOPs for banking halls, payout services, and standby guard services
- Conduct pre-departure checks of armoured vehicles and record findings on the check sheet
- Provide armed escort services as needed
- Conduct departmental and criminal investigations as directed
Management of Staff:
- Maintain the image of the branch and company at the highest level possible
- Ensure the morale and security awareness of staff is maintained
- Ensure vehicle crew strictly adhere to all security measures and maintain a high level of systems and procedures while operating within a mobile, walking, or bank/client contact setting
- Ensure that crew members and drivers are in full uniform and fit to perform their duties
- Participate in the design, development, review, implementation, and monitoring of departmental safety plans
- Participate in safety forums and report all incidents to the relevant parties
- Follow up on any assigned safety activities and attend safety education and refresher programmes
- Comply with safety policies and procedures at all times
- Distribute safety information as needed
- Wear protective clothing at all times
Minimum Qualifications and Experience:
- Grade 12
- Grade C PSIRA and CIT
- Firearm competency - handgun with business purposes
- Valid driver's licence and PDP
Knowledge:
- IZI standard operating procedures
- South African security legislation
- IZI operational policy and procedures
- IZI HR policy and procedures
- Health and safety legislation
Skills:
- Computer literate with proficiency in Excel, MS Outlook, and Word
- Excellent written and verbal communication skills
- Strong ability to collaborate and share information
- Customer-centric mindset
- Effective leadership skills
- Exceptional customer service and relationship management abilities
- Strong risk management and investigative skills
Attributes:
- Ability to work under pressure
- Adaptability to changing circumstances
- Attention to detail
- Demonstrated commitment to delivering exceptional customer service
