TECHNICAL ADVISOR - GAUTENG

SUMMARY:
An exciting opportunity for a Technical Advisor who will assist customers telephonically, face to face and on site regionally with all technical queries and problems related to products.

POSITION INFO:

TECHNICAL SUPPORT RESPONSIBILITIES:

• Assist in product evaluation as per operational requirements
• Assist in finding gaps and short comings in our product line and support offerings at branch level
• Provide technical feedback on product trends and recommendations for product enhancement
• Submit a Management report on a monthly basis to National Technical Manager, by 2nd of the following month
• Assist customers with technical queries on all products sold
• Provide a high standard of technical assistance to customers on-site and at the trade counter, and telephonically
• Technical support is to be provided only on products purchased
• Generate all necessary administration, for example Job Sheets, Component usages and the Invoicing thereof etc.
• Provide ‘on-the-job’ coaching for staff in the branch and region as per operational requirements
• Check faulty goods prior to sending them in for repairs and complete the appropriate paperwork required
• Discretion must be used on customers that abuse the service, advise these customers on the appropriate training courses to attend
• Regional support to branches and customers as per operational requirements
• Higher level support assisting Product Specialists across the Product range.

INTERNAL SALES ASSISTANCE:

• You will be required to assist at the trade counter as and when it becomes necessary
• Assist with product tests product specifications and product solutions.

• Grade 12
• Electronics Qualification i.e. N6/T3/S4, a diploma in Electronics
• Must have 5 years experience as a Security Products Installer
• Must have experience with IP installations, understanding of network switches and network configurations
• Own Vehicle and Valid Drivers License
• Able to work alternative Saturdays 8 - 12 and every odd public holiday.

NB! This job is now closed. You can apply for other jobs by uploading your CV.