TEAM LEADER - US

Recruiter:

iSON Xperiences

Job Ref:

BPO00781

Date posted:

Tuesday, May 6, 2025

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:

Team Leader

Randburg

Seasonal USA Campaign â€“ Night Shift

Main purpose of the job:

We are looking for professional, self-motivated and determined individua...

POSITION INFO:

Team Leader

Randburg

Seasonal USA Campaign â€“ Night Shift

Main purpose of the job:

We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required manage a team in assisting clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within Americaâ€™s sunny season, for 6 months.

If you have worked with clients from America before, and are confident in managing a team to deliver exceptional service to the international marketâ€¦â€¦ Apply Now!

Key responsibilities:

Effectively manage the team to ensure service delivery standards are met
Immediately address any challenges the agents might face which may impact productivity
Coach and mentor the teams
Regular performance reviews to ensure KPIâ€™s are met and
Daily management of absenteeism and attendance
Build rapport with the client, and ensure every experience is exceptional
Maintain sound client relations
Create and submit the necessary reporting on time
Regularly connect with management where support is needed

Minimum Requirements:

Must have worked night shift before
Must have worked with American clients
MS Office literate
Excellent communication both verbal and written
We will only consider applications from candidates who have worked on a USA campaign before.

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