Systems & Software Manager

SUMMARY:
Opportunity Available!! Our leading client in the Business Development Sector is looking to employ a Systems & Software Manager to join their dynamic team in East London.

POSITION INFO:
Strategic Planning and Governance

• Provide input to the organisational strategy and Corporate Plan, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Contribute to corporate strategy by identifying data that can be used to support, influence and leverage results.
• Enhance and implement treasury systems, processes, procedures, tools, and control systems.
• Implement controls within the organisation which minimize potential risk to stakeholders.
• Oversee that monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Participate in management forums within the company, contributing expertise to enable sound decision making.
• Facilitate inter-departmental communication through appropriate structures and systems.
• Identify opportunities for maximising spend effectiveness, keeping costs tightly managed, and produce robust / informative cost reporting to enhance strategic decision making in the organisation.
• Develop and manage relationships with all internal and external stakeholders.

• Develop a software development vision and strategy.
• Communicate software and ERP system strategy to management and team members.
• Oversee alignment between activities of the various subsections in support of the strategy.
• Provide input into overall strategy of the division.
• Prepare a software and ERP system development plan to meet future needs of the environment.
• Advice management on strategic technology software system upgrades in support of business goals and objectives.
• Develop, implement and maintain relevant policies, standard operating procedures, guidelines and processes, achieving compliance with ICT standard requirements.
• Oversee the implementation of an effective short, medium and long-term operating strategy for Infrastructure Support.
• Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.

• Partner with other functional Business units to build business case for enhanced ERP system applications and optimised operations.
• Conduct impact analysis of ERP products, system upgrades and evaluation of as-is/to-be business processes.
• Participate in ERP software selection, including review of the business process management and blueprint documentation.
• Implement and oversee adoption of an entirely new ERP system.
• Direct technology projects and implementation of new architectural concepts.
• Plan and direct software release management and development schedules.
• Oversee the execution of multiple initiatives ensuring alignment with business unit goals.
• Develop the best practices within the team for development, testing, performance assessment, deployment, and production support.
• Champion-defined processes and their evolution through use and best practices feedback.
• Manage business and customer expectations.
• Collaborate with partners in the Technology areas to plan and execute architectural realisation of the new products.
• Platform against a mid to long term plan that compliments and aligns with business goals and focuses on the delivery of the new solutions.
• Ensure the availability, continuity and security of data and information pertaining to the organisation.
• Track new developments in the industry, to improve the effectiveness and efficiency of the software and ERP system function at the company
• Identify areas of improvement to meet organizational needs and improve data integrity.
• Formulate process and technological improvement solutions to enhance efficiencies.
• Work in conjunction with relevant departments to implement changes, providing an integrated service.

• Advise management on strategic systems conversions and integrations in support of business goals and objectives.
• Provide end-user support to the company IT systems and work across all business units to maintain and manage functionality, performance and integrity.
• Advise on opportunities to utilise new systems to improve staff efficiency.
• Engage with a diverse range of stakeholders both internally and externally, including suppliers, delivery partners and end users (clients) to ensure effective delivery of services
• Negotiate with vendors, outsourcers, and contractors to secure ICT specific products and services

• Manage contracts and relationships with external service providers

• Assist with all systems administration tasks as defined by the Head of the Unit.
• Ensure that system Licences are in place and paid for on time.
• Develop standard operating procedures and ensuring quality standards in the system functionality produced.
• Provide staff training to both internal and business stakeholders, where required and appropriate.
• Manager compliance to standard operating procedures and policies as deployed in the system administration environment
• Manage on-going support for all systems in use, ensuring that the service provided to customers / users is the highest possible within the resources available.
• Undertake scoping and project management for small/medium improvement projects to improve existing applications and services.
• Provide regular reports to Senior Manager on issues relating to the ICT applications operation.

• Lead the development and implementation of stakeholder management strategies.
• Build and maintain excellent and highly efficient working relations with other agencies, key community leaders and groups of influence to ensure organisational goals are met.
• Gauge the performance of the various teams and recommend areas that need improvement and changes to achieve the targets.
• Identify development and training needs to achieve overall organisational objectives.
• Work in partnership across the company business units to foster a collaborative employee and stakeholder engagement focus.
• Develop and manage relationships with all internal and external stakeholders.

• Provide leadership  and  guidance  to  coach,  motivate,  and  lead  team  members  to  their  optimum performance  levels  and  career 
• Identify designated staff responsibilities, authority and personal performance measurement criteria.
• Monitor the provision of outputs of direct reports to ensure deliverables of the team are met.
• Conduct performance reviews and address areas of non-performance.
• Identify training needs and development opportunities for direct reports.
• Determine staff levels and prepare motivation for the filling of vacancies to complement functional objectives and requirements

• Bachelor's Degree in Information Technology or Computer Science.
• Minimum of 7 years work experience in the information technology environment of which 3 years should be at supervisory level or consultancy role in application systems services or management of application development life cycle.

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