System and Network Support

SUMMARY:
System and Network Support
Location: Johannesburg, City Deep

NON-NEGOTIABLE REQUIREMENTS: 
-Relevant qualification.
-1 – 2 Years’ experience in a similar role.
-Strong technical background.
-ERP system experience is essential.

ROLE OVERVIEW: 
The Systems & Network role supports and maintains the ERP system (Sage X3 or similar), providing user support, system maintenance, reporting, and ensuring data integrity. The role also manages IT assets and hardware, assists with business analysis, and collaborates with global IT to ensure system stability. In addition, it drives process improvements through practical technology solutions, automation, and AI tools to enhance efficiency and decision-making.
 
Please note that only candidates who meet all the requirements will be contacted for the opportunity.
We look forward to receiving your application!

POSITION INFO:
Minimum requirements:

• Matric.
• Diploma or Degree in Information Technology, Information Systems, Computer Science, Business Systems, or a related field is beneficial.
• Experience in junior IT support, business systems support, ERP support, or internal IT coordination is required.
• Sage X3 or a similar ERP system is advantageous.
• Software maintenance, access control, system updates, and user support experience is required.
• Managing hardware registers, asset allocation, stock, and serial number tracking is required.
• Basic exposure to servers, network support, internet uptime coordination, and liaison with external IT teams is beneficial.
• Experience with Microsoft environments and related certifications (hardware support, networking, systems administration) is beneficial.
• Exposure to IP telephony systems is beneficial.
• ERP reporting, business analytics, or dashboard preparation experience is beneficial.
• Testing, evaluating, and implementing new software is advantageous.
• Experience in multi-site or branch-based environments is beneficial.
• Exposure to facilities-related coordination (generators, solar, or building support) is beneficial.
• A valid driver’s licence is preferred.

• Technically minded and practical.
• Innovative and creative.
• Well organised with strong control and discipline.
• Hands-on with a strong sense of ownership.
• Reliable and service-oriented.
• Good communication skills.
• Ability to work effectively with internal staff, suppliers, and global IT teams.
• Strong problem-solving ability.
• Comfortable working across software, hardware, ERP, reporting, and infrastructure support.
• Interest in using AI and new software tools to improve business efficiency.

• Provide daily support for the Sage X3 or company ERP system, including user queries, access issues, and system functionality.
• Maintain software controls, including licence tracking, software registers, updates, and user administration.
• Manage and update company pricelists, ensuring accuracy, version control, and correct distribution across the business.
• Support reporting, dashboards, data extraction, and business analytics linked to ERP data.
• Assist management with business insights, system reporting, and decision-making support.
• Conduct market research using AI tools and online sources to support sales, marketing, and strategy.
• Support AI-driven initiatives, including lead generation and process improvement opportunities.
• Evaluate, test, and assist with the implementation of new software solutions.
• Provide first-line IT support to staff and ensure all issues are logged, followed up, and resolved.
• Maintain and control all IT hardware, including laptops, desktops, printers, screens, and mobile devices.
• Keep accurate records of IT assets, serial numbers, allocations, movements, repairs, and replacements.
• Assist with onboarding and offboarding of employees from an IT systems, hardware, and telephony perspective.
• Support IP telephony systems, including user updates, handset allocation, and issue resolution.
• Liaise with global IT teams to support system uptime, servers, and internet connectivity.
• Escalate and follow through on technical issues until resolution.
• Support infrastructure continuity, including coordination of generators, solar systems, and building-related IT dependencies.
• Liaise with external suppliers, vendors, and service providers where required.
• Maintain accurate records and submit reports timeously.
• Identify opportunities for process improvement, stronger controls, and better system utilisation.
• Support preventative maintenance planning for critical IT and operational systems.
• Work collaboratively across departments, including finance, operations, marketing, and IT.