SyNCH Helpdesk Consultant

SUMMARY:
We need a seasoned SyNCH Helpdesk Consultant with exceptional interpersonal skills to join our team. As a SyNCH Helpdesk Consultant, you will play a vital role in providing technical support tailored to the unique needs of healthcare providers. You will have the opportunity to work with cutting-edge healthcare technologies and collaborate with a passionate team to deliver exceptional service to our clients.

POSITION INFO:
Roles and Responsibilities:

• Provide first-line support to all SyNCH users.
• Allocation of tickets to all queries logged.
• Identify, classify, prioritise, and escalate queries to relevant stakeholders.
• Provide regular updates on the status of all logged queries.
• Closing of all resolved tickets.
• Reporting trends identified to the District, Provincial and National Department of Health and other health officials.
• Audit queries response.

• Qualifications: The minimum requirement is a Certificate in Information Communication Technology (NQF level 5)
• More than 3 years in call centre and information system implementation
• SyNCH experience will be an advantage and preference