Support Technician (Junior) Wits ThirdStream

Main purpose of the job:

• To support, implement and maintain all activities of IT operations such as troubleshooting computer hardware and software problems
• Additionally, they will support the company network and optimize the performance thereof and provide exceptional IT service to business users and clients

Location:

• Parktown, Johannesburg

Key performance areas:

• Install all software and hardware products including Microsoft products, printers, and other related equipment
• Setup, monitor and maintain all desktops and laptops through N-Able and ensure optimum efficiency of hardware in line with best-practice standards and company process
• Troubleshoot system problems (Hardware and software) including networking equipment and printers in line with best-practice standards and company process
• Manage and maintain IT cabling standards
• Ensure user machines always have the Microsoft ATP client installed and connected
• Monitoring the availability of Internet Services and ensuring all communication with necessary stakeholders are completed within agreed timeframes
• View, assign and resolve all tickets in the Helpdesk system and always maintain service levels
• Maintain Microsoft domain infrastructure i.e., Windows operating systems, Microsoft Outlook, server operating systems, and others where required
• Ensure IT governance protocols are adhered to
• Ensure tasks set out on projects are completed within the time required and all necessary communication is provided to Senior project members if deadlines will not be met
• Be responsible for tasks allocated to you and ensure they are completed at the highest standard

Required minimum education and training:

• Certification in at least one technical product set would be preferred (A+, N+, Entry Level Microsoft Technical Certification)

Required minimum work experience:

• Minimum of 2 years experience in a desktop support environment

Desirable additional education, work experience, and personal abilities:

• Demonstrated strong customer service orientation
• Effective verbal and written communication skills
• Must be able to take ownership of all allocated functions, projects, and problems
• Ability to work under pressure with tight deadlines in an ever-changing environment
• Ability to work independently and as a part of a multidisciplinary team
• Must have a positive attitude with the willingness to continuously grow in a fast-paced environment
• Strong problem-solving skills

TO APPLY:

• Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
• Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.
• AJ Personnel is fully POPIA Compliant.
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.
• The closing date for all applications: 01 April 2022.
• Wits Health Consortium will only respond to shortlisted candidates.
• Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful.
• Note WHC, in accordance with their Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.
• PLEASE NOTE: Our Client, WHC - ThirdStream, maintains mandatory Covid-19 requirements, and as such only Covid-19 vaccinated incumbents will be considered for positions.

Please note:

• AJ Personnel is only responsible for the advertising of the advertisement on behalf of their client Wits Health Consortium.
• AJ Personnel does not have any salary or other information regarding the position.