Support Engineer

Recruiter:

HR Genie

Job Ref:

SUPENG

Date posted:

Thursday, July 1, 2021

Location:

Cape Town, South Africa

Salary:

Market related

SUMMARY:
Our client in the IT industry is looking for an experienced Support Engineer to join their team.

POSITION INFO:

Our client in the IT industry is looking for an experienced Support Engineer to join their team.

Duties and Responsibilities:

*Support and Fault / Problem handling for customers, including NMS and Systems issues. Knowledge of Operational Support, NMS Systems and Unix Systems required. An understanding IP Networking and some Development understanding will be a benefit.
*Be able to support, maintain and troubleshoot customer specific NMS and Systems based issues relating to in-house developed NMS system.
*Be able to assist customers with new requests, manage change and installations, and do 1st tier support (Troubleshooting and debugging skills).
*Log and manage tickets in ticketing system.
*Fix or log Jira’s for bugs found in System.
*Internal & External customer communication relating to Service Requests .
*Install and configure FreeBSD and internally developed applications.
*Perform server infrastructure management.
*Spec server hardware for customers.

Key Skills
*Personal Attributes and Skills Required.
*Self motivated and able to thrive in a results orientated environment.
*Customer focused.
*Work remotely and work with a remote team.
*Attention to Detail.
*Ability to work in a pressurized environment.
*Excellent communications essential.

Job Role: Support Engineer

Industry: IT / Telecommunications

Salary: Negotiable

Required Skills

2 Years of Experience

Qualifications

*Understand and have previously worked on a ticketing system.
*Have methodical troubleshooting/debugging skills.
*Understand NMS systems and have used an open source system like Nagios or Cacti.
*Have managed an open source NMS system.
*Must understand NMS OIDs.
*Proficient in Unix .
*Set-up/Install Unix server Environment.
*Perform Server Maintenance.
*Understand server architecture (RAID Configuration, Virtualisation).
*Proficient in Shell scripting (grep, awk, sed, bash).
*Proficient in Perl CGI.
*Networking.
*Able to install/configure a Cisco or Juniper router (not DSL).
*Worked on a Provider Edge (PE) router in an ISP/multi-tenanted environment.
*Working Knowledge of MPLS.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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