Support Consultant

Recruiter:

Emporium Human Capital

Job Ref:

POS378A

Date posted:

Tuesday, September 6, 2022

Location:

Somerset West, South Africa

Salary:

R20k - 30k per month

SUMMARY:
3+ years of experience in an account management, customer success or online training in software

JOB DESCRIPTION:

Support Consultant (POS378)

Somerset West

Company & Position Overview:

Rapidly growing software company specializing in developing solutions for the property market.

We are looking for a Customer Success Manager. You will be responsible to manage various stages of our clients onboarding journey. Successful candidates must be passionate about teaching/helping people. Candidates should be social, patient, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

The ideal Customer Success Manager should engage with customers and ensure client successful onboarding.

Requirements

Grade 12
3+ years of experience in an account management, customer success or online training in the software industry
Must have a passion for the property management market and technology
Financial or Accounting qualification would be a bonus
Experience in training or education would be an advantage
Fully bilingual

Responsibilities:

Drive and own the new client onboarding journey
Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
Management of data migration from clients’ previous solution
Online training sessions on our software
Regular client usage audits and consultation sessions to optimally use our solutions
Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client consultations
Improve customer experience through product support in product design and product development.
Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions Requirements

Closing Date: 31 October 2022

To apply: Please send Word format CVs to and use POS378 as reference.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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