Support Consultant

Recruiter:

Pillango Placements

Job Ref:

653165024

Date posted:

Tuesday, February 8, 2022

Location:

Randburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Primary Responsibilities

Support users telephonically (Web Application Support)
User contact and communication (telephonic and digital)
Previous experience with Ticketing system and CRM (Advantageous)
Proficient in SQL (Advantageous)
Must be able to work shift
Ability to effectively handle stress, pressures, and challenges.

Level One Support

Answering of the helpdesk escalations.
Development of SQL queries that support the support process.
Work alongside other departments to achieve company goals and visions.
Meeting support SLA.

Database Querying

The Customer Service Consultant will need to use SQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

Training

The Team Leader may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa.

Skills Required

Technical (Required)
- Bachelor’s degree in computer science, software engineering, or a related field
- Basic T-SQL Querying (1-2 years)
- Basic understanding of web applications.
- Experience using SQL to update and retrieve data
- SQL Reporting Services
- SQL Integration Services
- Ticketing System
Soft
- Experience in a support team environment.
- Fluent in English / Afrikaans
- Good Verbal / Writing Skills
- Problem Solving

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Software Support Consultant
Location: Johannesburg
Salary:
Our client, a key player in the bio-metrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products.
1 day ago

HR and Payroll Software Support Consultant (Hybrid)
Location: Boksburg
Salary:
11 days ago

Software Support Consultant - Accounting
Location: Johannesburg
Salary:
34 days ago

Junior Oracle Financial Support Consultant
Location: Gauteng
Salary: Market related
Deloitte is currently recruiting for a Junior Oracle Financial Functional support consultant. For no
75 days ago

Software Support Consultant
Location: Johannesburg
Salary:
Our client, a key player in the bio-metrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products.
6 days ago

Business Support Service Consultant
Location: Johannesburg
Salary:
46 days ago

Data Scientist – Johannesburg – up to R800k per annum
Location: Johannesburg
Salary: 800000
Data Scientist – Johannesburg – up to R800k per annum
Today

SAIPA Article Clerk
Location: Pretoria
Salary:
Are you looking to kick-start your career in accounting and earn your SAIPA designation? We have exciting Article Clerk positions available for motivated candidates ready to gain practical experience and grow within the finance and accounting profession.
Today

Financial Controller
Location: Johannesburg
Salary:
A growing multinational brokerage firm, specialising in complex insurance and reinsurance solutions across Africa and international markets, is looking to expand its finance team. With operations spanning multiple jurisdictions, the organisation services both corporate clients and investment holding structures and is seeking a skilled finance professional to help manage and streamline its financia...
Today

Reporting Specialist
Location: Johannesburg
Salary:
A dynamic and fast-growing software and services firm is on the lookout for an Implementation consultant to join their team. In this client-facing role, you'll play a key part in transforming the way leading listed companies and state-owned enterprises approach their financial reporting and planning. Using a specialised reporting and planning tool, you’ll deliver tailored solutions that driv...
Today

Support Consultant

Similar jobs you might be interested in:

Create a free job alert for Support Consultant in Randburg

Jobseekers

Recruiter

General