SUMMARY:
The StudentCare Consultant will be a key point of contact for students throughout their learning journey, from enrolment through to completion.
POSITION INFO:
StudentCare Consultant
Support students throughout their learning journey, from enrolment through to completion, helping them stay motivated, overcome challenges, and achieve their goals.
Gardens, Cape Town | In Office | Monday–Friday rotating UK shifts: 08:00–16:30, 09:00–17:30 or 10:00–18:30, with occasional Saturdays (approx. 1 in every 6 weeks) | R18,000–R25,000 per month
ABOUT OUR CLIENT
Our client is a provider of professional online learning, offering accredited courses and career-changing certifications globally. The business supports individuals looking to upskill and transform their careers through accessible and flexible learning.
Their core values focus on caring about people, being genuine, empowering individuals to own their journey, making success happen through action and maintaining a positive approach.
Benefits include training and professional development opportunities, a birthday day off and a generous holiday allowance.
THE ROLE: STUDENTCARE CONSULTANT
The StudentCare Consultant will be a key point of contact for students throughout their learning journey, from enrolment through to completion.
The role focuses on providing proactive, student-focused support, helping learners remain motivated, overcome challenges and work towards their goals. This includes regular student communication, onboarding, technical support, exam readiness, complaint management and administration.
KEY RESPONSIBILITIES
- Act as the first point of contact for student queries via phone and email.
- Facilitate student onboarding through virtual orientation webinars.
- Proactively support students through regular 1:1 check-in calls.
- Troubleshoot platform and access issues and escalate when required.
- Guide students through exam readiness, providing motivation and reassurance.
- Manage student complaints empathetically and professionally, liaising with internal teams to resolve issues.
- Complete administrative tasks in line with individual and team KPIs.
- Champion the student experience to drive positive outcomes and feedback.
ABOUT YOU
- Experience within the same industry with good customer care experience.
- No accent requirement.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Confident using IT systems.
- Able to work independently and collaboratively within a team.
- Genuine passion for supporting and encouraging others.
- Committed to your own professional growth and learning.
