SUMMARY:
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POSITION INFO:
ENVIRONMENT:
A dynamic Online Learning Platform seeks a highly self-driven & ambitious Student Enrolment Agent to engage with prospective students via varying communication channels, providing course information. You will help prospective students gain a solid understanding of program offerings and its benefits in order to help them select the most suitable course based on individual needs and career goals. You will also provide guidance through the enrolment process, ensuring a seamless and positive experience. Applicants must have Matric/Grade 12 or equivalent with 2-3 years Contact Centre Sales experience and be proficiency with MS Office Suite and CRM software. Please note this role is Commission-based ONLY.
DUTIES:
- Meet and exceed individual and team enrolment targets, by developing and working leads provided to you with the aim of driving applications and enrolment.
- Conversion Rate – Drive conversion by providing prospective students with valuable and useful product-related information to make an informed decision.
- Answer all product-related questions clearly, and professionally.
- Timeous accurate data entry and maintenance of database pipelines.
- Ensure enrolment processes and business rules and policies are always followed.
- Develop yourself by using the quality assurance assessment and student feedback to grow your skills and abilities. Use opportunities formal and informal to continuously develop yourself.
REQUIREMENTS:
- Minimum qualification of Matric or equivalent.
- Any other Sales-related courses would be advantageous.
- 2-3 Years Contact Centre Sales experience.
- Private Education-related experience advantageous.
- Proficiency in Microsoft Office Suite and CRM software.
ATTRIBUTES:
- Team player.
- Ability to work independently and be self-organised.
- Goal driven with self-confidence to drive own performance.
- Effective verbal and written communication.
