Strategic Account Manager

SUMMARY:
A top tier digital solutions company is looking for an Account Manager

POSITION INFO:

Qualification & Experience:

• Bachelor’s degree in computer science or a related field advantageous
• Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Knowledge of technologies, systems, and industry solutions
• Experience with Customer Relationship Management (CRM) software such as, Salesforce and HubSpot
• Proven work experience in Customer Service, Account Management, and/ sales role 
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• A high degree of professionalism
• Good time-management skills with a problem-solving attitude

Responsibilities include:

• Updating and documenting all activities for new accounts into systems in an accurate and timely manner to track activities for future references
• Executing technical meetings and events to educate and guide customers on products and services benefits to support the customer buying journey
• Maintain accurate client information and account records (e.g., company size, needs, and pricing plans)
• Maintain current and develop new relationships with existing clients
• Develop and pursue Systems Upgrade opportunities
• Research and suggest new areas for growth
• Contacting clients to understand their requirements and work on a growth plan
• Providing after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client value
• Communicate product and pricing details clearly
• Coordinate with Head of Sales Account Executives to create customised sales plans for key clients
• Promote new products / services to existing customers

Please apply directly, by clicking on the apply button or visit hr-advance.co.za for more exciting opportunities.

If you have not had any response in two weeks, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

NB! This job is now closed. You can apply for other jobs by uploading your CV.