Store Supervisor

Future Careers is seeking a Store Supervisor for a leading fashion retail brand based in Umhlanga. The successful candidate will play a key role in supporting store management by overseeing daily store operations, leading and motivating the sales team, and ensuring exceptional customer service standards. This role is ideal for a fashion-focused retail professional with strong leadership ability, a hands-on approach, and a passion for driving sales, maintaining visual excellence, and ensuring effective stock control in a fast-paced retail environment.

Description

• Work flexible shifts, including weekends and public holidays.

• Handle cashier and back-office administration tasks (Dolphin lookups, cash-ups, banking, daily reconciliations).

• Manage stockroom operations and perform stock counts.

• Act as Acting Manager when required, supporting overall store leadership.

• Implement and manage markdowns.

• Oversee store opening and closing procedures.

• Achieve individual sales targets and contribute to overall store performance.

• Maintain stock management and visual merchandising standards.

• Supervise administrative functions, including staff cash handling, cash desk operations, stock control, and back-office tasks.

• Plan and schedule operational objectives, staff rosters, and daily activities.

• Monitor and report on stock levels, sales, expenses, and adherence to policies and procedures.

• Resolve escalated customer queries and operational issues.

• Assist with casual recruitment, selection, and onboarding of team members.

• Manage individual performance, training, development, and disciplinary matters.

• Uphold company culture, values, and standards across the store.

• Collaborate effectively with internal departments (IT, Finance, RCS) and external service providers.

Education Profile

• Grade 12 Certificate required

• Tertiary qualification in Commerce is advantageous.

• 1-2 years’ experience in a Store Supervisory role or customer-facing retail role.

• Working knowledge of store management systems and proficiency in Microsoft Office.

• Strong selling, financial, and basic coaching/team development skills.

• Understanding of industrial relations.

• Confident, decisive, and proactive with strong leadership capabilities.

• Ability to build relationships, network, and influence effectively.

• Skilled in presenting, communicating, writing, and reporting.

• Strong problem-solving, analytical, and judgment abilities.

• Excellent planning, organizing, and prioritization skills.

• Detail-oriented with a focus on quality and accuracy.

• Customer-focused and adaptable to change.

• Able to cope effectively under pressure and manage setbacks professionally.

Please forward your CV to jeri.

Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.