Store Manager Mall of Africa

SUMMARY:
Lead, motivate, and deliver results in a dynamic retail environment Retail | R15,000 R17,000 basic + commission, annual bonus, and benefits

POSITION INFO:

About Our Client

Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to both customer experience and employee development, they continue to grow and succeed in a competitive market.

The Role: Store Manager Mall of Africa

The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.

Key Responsibilities

• Lead, mentor, and inspire store staff to achieve sales and service excellence

• Oversee daily store operations with a strong focus on efficiency and accuracy

• Create and manage staff schedules and rotation plans for flexi and permanent employees

• Monitor KPIs, sales performance, and implement strategies to meet targets

• Conduct coaching, mentoring, and disciplinary discussions when required

• Maintain high standards of visual merchandising and store presentation

• Ensure exceptional customer service and handle escalations effectively

• Motivate the team and resolve conflicts with professionalism and maturity

About You

• Minimum 3 years of experience in retail store management

• Matric certificate (essential); additional retail or management qualifications an advantage

• Strong leadership and team management skills

• Confident in handling staff performance management, discipline, and conflict resolution

• Strong ability to monitor and drive KPIs and sales targets

• Excellent communication and interpersonal skills

• High attention to detail and ability to multitask under pressure

• Proactive problem-solver with a mature, reliable, and responsible approach