Store Manager, Durban North, KZN

SUMMARY:
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POSITION INFO:

SALES

• Manage sales plan for the store and set individual targets according to hours worked.
• Drive sales to closure by asking questions and making appropriate product recommendations.
• Monitor sales on a daily basis and help find solutions when sales decline.
• Meet with Site/Area Manager regularly to review sales and operational objectives.
• Ensure staff have up-to-date information about procedures, sales and return policies.
• Authorise discounts with discretion.

PEOPLE MANAGEMENT & DEVELOPMENT

• Produce and manage work schedules to optimally staff the store according to peak trading times.
• Organise and oversee the implementation of staff and casual training in accordance with company policies and procedures.
• Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community to build a hiring-readiness pool from which to draw.
• Assist with the recruitment, training and development of high quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner.
• Organise and ensure accurate completion of all daily, weekly and monthly paperwork.
• Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & operational issues.
• Monitor sales and keep staff motivated to meet sales targets.
• Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.
• Develop, motivate and lead staff ensuring teamwork and positive staff morale.
• Manage staff performance consistently so as to meet KPI’s and conduct performance appraisals according to company policy and procedure.
• Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.
• Draw up training plans and facilitate staff training including onboarding of new recruits

CUSTOMER SERVICE

• Actively demonstrate exceptional customer service and coach, develop and guide sales team to deliver the same.
• Respond to all customer queries and complaints in a timely manner.
• Actively build customer relationships to ensure repeat business.
• Repairs: Assess frames and make decisions on the right warranty procedure – keeping customers informed of processing time.
• Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience.
• Respond to all customer complaints in an effective, professional and timely manner.

STOCK CONTROL

• Maintain inventory control and secure all merchandise according to plan.
• Plan, implement and monitor stock takes.
• Respond to stock discrepancies or stock related investigations as advised by Logistics.
• Ensure daily stock count with each shift change.
• Administer company procedures in order to minimise stock loss.
• Investigate discrepancies and report to Site/Area Manager. Take disciplinary action (AOD, warning etc.) where necessary.
• Manage shrinkage levels to within the company targeted ratio.
• Ensure that all returns and IBT’s are processed timeously, according to company policy and procedure.

STORE OPERATIONS

• Manage store & stock presentation to standards:
• Visual Merchandising
• Product & assortment guidelines
• Campaign set up
• General store appearance and cleanliness
• Ensure good housekeeping both inside and outside of the store.
• Ensure sufficient cleaning products are available at all times.
• Check that daily cash up is carried out correctly and efficiently.
• Oversee the store’s finances: ensure control sheets are completed for every shift change & that banking is done daily.
• Perform daily cash reconciliation checks.

NB! This job is now closed. You can apply for other jobs by uploading your CV.