Store Manager

SUMMARY:
Our client in George is hiring a Store Manager to oversee the day-to-day operations of their retail store.

POSITION INFO:
The successful candidate will be responsible for managing overall store performance, driving sales and profitability, controlling stock, leading and developing staff, ensuring excellent customer service, and maintaining efficient store operations in line with company policies and procedures.

Responsibilities:
1. Store Operations

• Manage the opening and closing of the store according to company procedures.
• Ensure shelves are fully stocked, clean and attractively merchandised.
• Oversee daily store operations and ensure efficient workflow.
• Manage cash handling, banking and daily reconciliations.

• Drive sales targets, promotions and overall store profitability.
• Monitor daily, weekly and monthly sales performance.
• Control operational expenses and minimise wastage and stock shrinkage.
• Implement upselling and cross-selling strategies to increase revenue.

• Manage stock ordering and maintain good supplier relationships.
• Conduct regular stocktakes and investigate stock variances.
• Ensure accurate pricing and proper stock rotation using FIFO principles.
• Minimise stock losses resulting from theft, damages and expired products.

• Recruit, train, supervise and develop staff members.
• Prepare staff schedules and monitor attendance.
• Manage employee performance and disciplinary matters.
• Motivate and lead the team to achieve sales targets and maintain high service standards.

• Maintain excellent customer service and ensure customer satisfaction.
• Handle customer queries and complaints professionally.
• Ensure the store provides a safe, clean and welcoming shopping environment.

• Ensure compliance with liquor licensing laws and relevant regulations.
• Enforce strict policies prohibiting the sale of alcohol to minors and intoxicated persons.
• Maintain all necessary liquor licences, permits and compliance documentation.
• Ensure that health and safety standards are consistently maintained.

• Implement measures to prevent theft and minimise store losses.
• Monitor security systems and high-risk areas.
• Conduct regular spot checks and ensure proper cash control procedures.

• Prepare and submit daily and weekly sales, stock and staff reports.
• Operate and manage point-of-sale (POS) and relevant stock management systems, such as Sigma.
• Analyse store performance and implement corrective actions where necessary.

• Matric (Grade 12) – essential.
• A retail or business-related qualification will be advantageous.
• 2–5 years of experience in the retail industry.
• Previous liquor retail experience will be highly advantageous.
• At least 1–2 years of experience in a supervisory or management position