Store Manager

SUMMARY:
Introduction:
Seeking a dynamic and results-driven Store Manager to join a fast-growing and ambitious brand within the wholesale and retail industry. Based in the Cape Town area, this role is primarily field-based (90% store visits and 10% office-based) and requires an energetic individual who thrives in a high-performance environment. This opportunity is ideal for someone eager to build a long-term career in sales and brand development.

Job Purpose:
To drive revenue growth and expand brand presence through effective sales execution, strong retail relationships, and exceptional in-store performance. The Store Manager will support and guide a team of Brand Ambassadors, ensure optimal product performance in stores, and identify new business opportunities to grow market share.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• National Senior Certificate

• 2–3 years’ relevant experience in wholesale and/or retail sales. 
• 1–2 years’ managerial experience

• Proven track record in achieving sales targets and driving revenue growth
• Experience in wholesale and/or retail sales environments (non-negotiable)
• Strong exposure to retail store environments and merchandising
• Experience in building and maintaining client relationships.

• Strong leadership, communication, and organisational skills.
• Sales-driven mindset with strong negotiation and relationship-building abilities.

• Work Schedule: 6 days per week (Monday – Saturday)
• Fully bilingual in English and Afrikaans.
• Valid driver’s license.
• Willingness to travel extensively locally.
• Self-motivated, hands-on individual with a passion for excellence, customer engagement, brand building, and kitchenware.

• Drive consistent revenue growth through proactive sales strategies.
• Achieve monthly and quarterly sales targets.
• Expand and strengthen brand presence across existing and new retail partners.
• Increase brand market share within existing retailers. 

• Identify and develop new business opportunities and sales channels.
• Build and maintain strong relationships with key retail partners.
• Support expansion into new markets and regions.
• Continuously evaluate market trends and competitor activity.

• Conduct regular store visits to ensure optimal merchandising aligned with brand standards.
• Monitor and maintain adequate stock levels at all times.
• Coordinate and assist with product deliveries.
• Deliver product training to enhance in-store sales performance.
• Ensure overall in-store operational excellence.

• Lead and manage a team of approximately 15–25 in-store Brand Ambassadors.
• Monitor, coach, and drive individual and team performance.
• Recruit, train, and develop high-performing team members.
• Represent the brand at events and activations to increase awareness.
• Foster a high-performance and motivated team culture.

• Build and maintain strong relationships with retail management and in-store staff.
• Ensure high levels of customer engagement and service delivery.
• Address and resolve customer or store-related issues effectively.
• Strengthen brand loyalty through consistent engagement.
• Uphold and promote brand standards across all touchpoints.