Store Manager

SUMMARY:
Our client in the retail / FMCG industry, based in the Northern Suburbs, is looking for a Store Manager to join their team. 

Overview:
This role as Store Manager is approached as an owner Management role, responsible for the overall management and operations of this Store and always held accountable for its position. Efficient and performance management of all Store Departments & aspects, to ensure smooth functioning, profitability, and positive Customer experience. This includes - and is not limited to - driving sales, managing staff, maintaining inventory levels, proactively managing all losses that impacts on the bottom line and ensuring compliance with Company Policies and Procedures.

POSITION INFO:
REQUIREMENTS:

• Minimum 5 - 10 years of experience in Supermarket Management and in a senior capacity for at least 3 years
• Diploma / Degree in Retail Management or Business Administration but not limited to.
• Diploma / Degree in Finance or Accounting advantageous.
• Proven track record of driving sales growth and improving customer satisfaction.
• Strong knowledge of retail operations, sales techniques, and customer service practices.
• Excellent working knowledge in MS Office Suite (Excel, Word, Outlook, PowerPoint, etc). 
• No criminal record.
• Valid driver's license.

• Store Operations
  
  • Oversee the operations of all Store Departments, ensuring smooth and efficient workflow.
  • Implement and monitor Company Procedures and Standards aimed at minimizing stock loss and enhancing inventory control.
  • Ensure high standards of Store presentation, product quality and customer service.
• Sales & Customer Service
  • Drive sales to meet or exceed monthly, quarterly, and annual targets.
  • Develop and execute sales and marketing strategies to boost Store sales.
  • Provide exceptional Customer Service and handle Customer queries and complaints promptly and professionally.
  • Plan and implement new strategies to increase store footfall and attract new customers.
• Staff Management
  • Lead and mentor Assistant Managers, developing their leadership skills and capabilities.
  • Foster teamwork and collaboration among Store Staff and Management.
  • Create Staff schedules to ensure optimal coverage during trading hours.
  • Conduct regular performance evaluations and provide coaching or corrective action where necessary.
• Inventory & Stock Control
  • Efficient management of inventory, including receiving, pricing and merchandising.
  • Exceptional inventory demand and supply, purchase projection skills.
  • Monitor inventory levels to prevent stock shortages or overstocking.
  • Negotiate with Suppliers and Vendors to secure competitive deals and maintain strong business relationships.
• Financial Management
  • Prepare and manage budgets, sales forecasts, and expense reports.
  • Exceptional and sound knowledge
  • Monitor and control Store expenses to maximize profitability.
  • Analyze sales reports and implement strategies to improve revenue.
  • Monitor market trends and competitor strategies, adjusting business plans as needed.
• Health, Safety & Compliance
  • Ensure the Store complies with health and safety regulations.
  • Maintain security protocols to prevent theft and loss.