Store Manager

SUMMARY:
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POSITION INFO:

Store Manager – Job Profile

This is a hands-on leadership position suited to a proactive, experienced retail professional who thrives in a fast-paced, customer-focused environment. The role requires active involvement across the sales floor, store operations, and team management to ensure service excellence and strong business results.

Key Responsibilities

• Lead from the front, actively working on the shop floor to drive performance and set high standards for service delivery.

• Take full ownership of daily store operations, ensuring all functions – from customer service to stock control – run efficiently and professionally.

• Drive sales and profitability by identifying business opportunities, setting and monitoring targets, and motivating the team to exceed expectations.

• Personally engage with customers, building relationships and ensuring consistent delivery of exceptional service.

• Coach, mentor, and develop team members on the floor, providing real-time feedback and support to enhance skills and performance.

• Foster a collaborative and accountable team culture, promoting productivity, enthusiasm, and high standards.

• Oversee visual merchandising, stock replenishment, and layout decisions to optimise the store environment and improve sales.

• Ensure the store maintains top standards of cleanliness, presentation, and health & safety, taking initiative to address and resolve issues.

• Perform key administrative duties, including scheduling, reporting, staff performance reviews, and inventory management.

• Lead the recruitment, onboarding, and retention of top retail talent, building a strong and engaged team.

• Remain adaptable and step into any role as needed, including assisting customers, managing stock, or resolving operational issues.

Requirements

• Minimum of 5 years' experience in a retail management or supervisory position (e.g. FMCG, homeware, fashion, etc.).

• Strong, proven track record of achieving sales targets and improving team performance.

• Deep, practical understanding of store operations, including opening/closing, merchandising, customer service, and stock control.

• Hands-on approach to leadership, with the ability to work alongside the team and set an example in service and performance.

• Excellent people management skills, with experience in training, developing, and holding teams accountable.

• Strong interpersonal and communication skills, with the ability to motivate, guide, and inspire others.

• Technologically confident, with experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) and POS or stock systems (e.g. Cistech, SAP).

• Willingness to work flexible retail hours, including weekends, public holidays, and extended trading periods.

Preferred:

• A diploma or degree in Retail, Business Management, or a related field.

• Background in managing large format or high-volume retail environments with multiple departments.