Sportsbook Payments Administrator – Collection of Monies In

SUMMARY:
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POSITION INFO:

Our client is searching for a Sportsbook Payments Administrator – Collection of Monies In to join their team in Johannesburg

A Sportsbook Payments Administrator specializing in "Monies In" transactions is responsible for managing and overseeing the withdrawal process for customers. The role requires a balance between maintaining trustful relationships with clients and ensuring timely collections. Skills in communication, negotiation, and problem-solving are essential, along with knowledge of billing procedures and collection.

Responsibilities and Duties:

• Liaise with payment service providers and banks to resolve any payment issues.
• Reconcile all aspects of the deposit cycle (internally and with payment processors) to ensure no overdue payments.
• Resolving billing issues to maintain customers.
• Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent deposits.
• Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements.
• Fraud Monitoring and Prevention: Investigating and resolving Deposit-related disputes and discrepancies.
• Maintain accurate records of all "Money In" transactions, keeping accurate records of all collection activities and updating accounts.
• Identifying outstanding PSP payments and overdue monies.
• Assist in the development and improvement of payment processes and systems.
• Provide reports on PSPs Deposit metrics, trends, and issues to management.
• Maintain a thorough understanding of various deposit methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations.
• Bank verification Through AVS
• Query resolution – internal and deposit processors.
• Stay informed on the latest deposit solutions and support the Payments Manager with ad-hoc tasks related to player deposits.
• Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day deposit success rates and traffic flows.
• Deposit Process Improvement: Identify areas for process optimization and efficiency enhancement within the deposit processes.

Education and Qualifications:

• Bachelor’s degree in finance, Business Administration, or a related field.

Requirements:

• Experience in payment processing of Monies In, preferably in the online gaming or sports betting industry.
• Familiarity with diverse online payment methods and products.
• Research competitor sites and PSPs, providing recommendations for enhancements and opportunities.
• Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry.
• Excellent analytical and problem-solving skills.
• Proficient in MS Office and payment processing software.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.