Spanish Speaking Call Centre Agent

ROLE PURPOSE:

• Experience in prospecting and qualifying lead experience.

• Experience in sales development roles.

• Strong work ethic, motivation, and desire to continually learn and grow.

• Willingness to jump into a rapidly scaling start-up environment.

• Experience building and driving effective pipeline generation.

• Comfortable and willing to be a hands-on contributor.

• Thrives in a competitive team environment.

• Intuition and capacity to learn quickly and hit the ground running.

• Outstanding communication, organizational, and time management skills.

• Able to assess performance both qualitatively and analytically.

 KEY ACCOUNTABILITIES. RESPONSIBILTIES OF ROLE

• Prospect, qualify, and close sales.

• Enthusiastically make outbound calls when necessary and represent the company in a highly professional manner.

• Successfully and accurately answer prospect questions and provide appropriate additional information to the sales team to start a sales cycle

• Capture accurate and legible documentation on all call activity in CRM.

• Achieve and exceed defined productivity and performance goals.

• Comfortable working across multiple departments in a deadline-driven environment

• Active team player, self-starter, and multitasker who can quickly adjust priorities

• Attention to detail

 KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED 

1-2 years of experience in communications, marketing, sales, account management, or customer success in a call center

• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset

• Comfortable working across multiple departments in a deadline-driven environment

• Active team player, self-starter, and multitasker who can quickly adjust priorities

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

• Maintain existing customer success metrics and data as directed