Spa Therapist

SUMMARY:
Position Overview
We are seeking a qualified, passionate and professional Spa Therapist to join an exclusive luxury lodge in the Waterberg, Limpopo.
The successful candidate will be responsible for providing a range of professional spa and wellness treatments to guests, ensuring an exceptional and personalised spa experience in a tranquil luxury lodge environment.
The ideal candidate must have a genuine passion for wellness, excellent therapeutic skills and a strong understanding of luxury guest service. They must be confident performing various treatments, maintaining high hygiene standards and creating a relaxing and welcoming atmosphere for guests.
Previous experience within a luxury spa, hotel, lodge or wellness establishment will be highly advantageous.
Key Responsibilities

• Perform a variety of professional spa treatments, including full-body massages, facials, body treatments, scrubs and wraps.
• Provide treatments according to guests' individual needs, preferences and requirements.
• Conduct professional guest consultations before treatments to establish preferences, identify contraindications and recommend suitable treatments.
• Ensure that all treatments are performed to the highest professional standards.
• Create a relaxing, peaceful and welcoming environment for all spa guests.
• Maintain excellent standards of guest care, service and professionalism throughout the treatment experience.
• Recommend suitable spa treatments, wellness packages and retail products to guests.
• Promote spa services and assist with achieving departmental sales targets where applicable.
• Maintain cleanliness, hygiene and presentation standards throughout the spa and treatment rooms.
• Prepare treatment rooms before guest appointments, ensuring that all equipment, linen, products and amenities are ready.
• Ensure that spa equipment, tools and products are properly cleaned, sanitised and maintained.
• Monitor spa stock levels and report shortages of products, consumables and equipment.
• Assist with stocktaking and maintain accurate records of spa products and supplies.
• Ensure that all treatments are conducted in accordance with health, safety and professional hygiene standards.
• Manage spa appointments and coordinate treatment schedules in conjunction with the relevant department.
• Handle guest enquiries, requests and complaints professionally and discreetly.
• Maintain guest confidentiality and respect personal boundaries at all times.
• Keep up to date with current spa treatments, wellness trends and product knowledge.
• Assist with general spa operations and any additional duties required by management.

POSITION INFO:
Qualifications

• A recognised Spa Therapy, Beauty Therapy or Somatology qualification.
• Relevant professional training in massage therapy and beauty treatments.
• Additional certifications in specialised treatments would be advantageous.
• First Aid training would be beneficial.

Experience Requirements

• Minimum 2 years' experience as a Spa Therapist within a spa, luxury hotel, lodge or wellness establishment.
• Previous experience within a luxury hospitality or safari lodge environment would be advantageous.
• Proven experience performing various massage techniques and beauty treatments.
• Strong knowledge of body treatments, facials, scrubs, wraps and relaxation therapies.
• Experience conducting guest consultations and recommending appropriate treatments.
• Knowledge of professional spa products, equipment and treatment procedures.
• Previous experience with spa bookings, treatment schedules and retail product sales would be beneficial.

Skills and Competencies

• Excellent massage and therapeutic treatment techniques.
• Strong knowledge of beauty and wellness treatments.
• Exceptional guest service and interpersonal skills.
• Good communication abilities.
• Excellent attention to detail.
• Strong organisational and time-management skills.
• Ability to recommend treatments and retail products confidently.
• Good understanding of hygiene, sanitisation and health and safety procedures.
• Ability to work independently and manage treatment schedules.
• Strong product knowledge and willingness to learn new techniques.
• Ability to maintain a professional and calming presence.

Personal Attributes

• Warm, friendly and approachable.
• Professional, well-presented and well-groomed.
• Passionate about health, beauty and wellness.
• Naturally hospitable and guest-focused.
• Gentle, patient and attentive to guests' needs.
• Reliable, honest and trustworthy.
• Self-motivated with a positive attitude.
• Discreet and respectful of guest privacy.
• Flexible and adaptable.
• Able to work well independently and as part of a team.

Additional Requirements

• This is a live-in position at a luxury lodge in the Waterberg, Limpopo.
• Must be willing to relocate and reside on the property.
• Must be flexible to work shifts, weekends and public holidays according to operational requirements.
• Must be comfortable working in a remote luxury lodge environment.
• Must be physically fit and able to perform treatments throughout the day.
• Must maintain professional grooming and presentation standards.
• A passion for delivering personalised luxury guest experiences is essential.

Ideal Candidate Profile

The ideal candidate will be a qualified and experienced Spa Therapist with a genuine passion for wellness and luxury hospitality. They must be confident performing a variety of professional treatments, possess excellent guest relations skills and understand the importance of providing personalised and memorable spa experiences.
The successful candidate should be professional, nurturing, detail-oriented and able to work independently while maintaining exceptional treatment and hygiene standards.
Location Requirement: Candidates must be willing to live on the lodge property in the Waterberg, Limpopo, as this is a live-in position.

 

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