Spa Therapist

SUMMARY:
A Spa Therapist is responsible for delivering professional wellness, beauty, and body treatments to guests in a relaxing and therapeutic environment. This role focuses on exceptional guest service, maintaining high hygiene standards, and supporting the spa’s daily operations. The Spa Therapist ensures each client receives a personalised and rejuvenating experience that aligns with the spa’s brand standards.
Key Responsibilities

• Provide a range of spa treatments, including:
• Massages (Swedish, deep tissue, aromatherapy, etc.)
• Facials and skincare treatments
• Body scrubs and wraps
• Manicures and pedicures (if required)
• Reflexology (if qualified)
• Create a welcoming and serene experience for all guests.
• Conduct consultations to determine clients’ needs, preferences, and any contraindications.
• Recommend suitable treatments, products, and aftercare.
• Maintain cleanliness and sanitation of all treatment rooms and equipment.
• Uphold hygiene and safety protocols according to industry standards.
• Assist with spa reception duties when needed (bookings, client check-in).
• Promote and upsell spa retail products.
• Prepare treatment rooms before each guest and reset rooms after treatments.
• Assist in managing treatment schedules to maximise efficiency.
• Participate in ongoing training and professional development.
• Report any stock shortages, equipment issues, or guest concerns.
• Support the Spa Manager and team in ensuring smooth daily operations.

POSITION INFO:
Qualifications & Experience

• Diploma/Certificate in Beauty Therapy, Massage Therapy, or Spa Therapy (e.g., CIDESCO, ITEC, SAAHSP).
• Minimum 1–2 years experience in a spa, wellness centre, hotel, or lodge environment.
• Strong knowledge of massage techniques, skincare, and wellness practices.
• Experience with spa products and retail sales (advantageous).

• Excellent interpersonal and communication skills.
• Strong customer service orientation with a calm, caring, and professional demeanour.
• Ability to assess guest needs and tailor treatments accordingly.
• High attention to detail and personal presentation.
• Ability to work under pressure in a busy, high-end spa environment.
• Strong organisation and time-management skills.
• Team player with a positive and supportive attitude.
• Confidence in promoting and upselling spa treatments and products.
• Understanding of hygiene, sanitation, and safety practices.

• Ability to stand for extended periods.
• Strength and stamina to perform back-to-back treatments.
• Good hand coordination and physical fitness.

• Flexible schedule including weekends, public holidays, and occasional evenings.
• Work in a tranquil spa environment within a hotel, resort, or game lodge.