Spa Manager

Recruiter:

The President Hotel

Job Ref:

CPT000020/AW

Date posted:

Tuesday, October 13, 2026

Location:

Cape Town, South Africa

SUMMARY:
Exceptional wellness experiences start with a skilled team and a manager who leads with care, confidence and attention to detail.
At The President Hotel, weâre looking for an experienced, people-focused and hands-on Spa Manager to lead daily operations and ensure a seamless guest journey.
As we continue our journey toward luxury, we need a manager who remains visible in the operation, supports the team, performs treatments when required and steps in at spa reception when needed.

POSITION INFO:
Minimum Requirements

Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification.
Minimum 3 yearsâ experience within a professional spa or luxury wellness environment.
Previous supervisory or management experience within a spa is essential.
Qualified and willing to perform professional spa treatments and support reception when required.
Stable, progressive employment history demonstrating commitment and career growth.
Experience within a 4-star or 5-star hotel spa or luxury hospitality environment is advantageous.
Strong team leadership, guest relations and complaint-handling skills.
Experience managing rosters, stock control, inventory and spa administration.
Understanding of spa revenue, commissions and operational reporting.
Experience with spa booking and management systems; Fresha is advantageous.
Strong communication, organisational and computer skills, with sound knowledge of hygiene and safety standards.
Availability to work shifts, weekends and public holidays.
South African ID
Updated CV with contactable references.

What Youâll Be Doing

Managing daily spa operations, treatment standards and the overall guest experience.
Performing treatments and supporting reception during busy periods or staffing gaps.
Overseeing bookings, enquiries, guest arrivals and treatment scheduling.
Leading, coaching and developing the team, including managing rosters and attendance.
Handling guest complaints and resolving operational challenges.
Managing inventory, monthly stock takes and controls to minimise losses and wastage.
Preparing accurate operational, salary and commission reports, including reports from Fresha.
Maintaining hygiene, safety and service standards while coordinating with other hotel departments.
Supporting revenue growth through guest engagement and excellent service.

Why Join The President Hotel
Join Cape Townâs Most Loved Hotel and be part of our journey toward luxury. Take ownership of spa operations while developing your leadership skills alongside hospitality and wellness professionals.
We offer a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture.

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