SUMMARY:
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POSITION INFO:
SPA & WELLNES MANAGER
POTCHEFSTROOM - North-West Province (ZA)
Starting Date: December 2025
TRADING HOURS & SHIFTS:
- Monday - Sunday (including public holidays & major holidays)
- 09:00 - 17:00
- 45 hours per week standard
REPORTS TO: General Manager
REMUNERATION & COMPANY BENEFITS:
- Market Related Salary - based on experience
- Turnover Commission
- Annual Incentive Bonus (after one year of employment)
MINIMUM REQUIREMENTS:
- Managerial experience of a high-end salon or day spa is essential
- Certification from a recognized Training facility with qualifications in either Spa / Beauty / Cosmetology / Spa Management
- Computer literate with booking systems, emails and reports
- Must be based within Potchefstroom OR willing to relocate (at your own expense)
- Own, reliable transport
SKILLS, EXPERIENCE & QUALIFICATIONS:
- At least 10+ years spa industry experience of which at least 5+ Senior Role (ASM / SM / SD)
- City & Guilds / ITEC / CIDESCO / CIBTAC / SAAHSP or similar accredited education
- Knowledge of and ability to sell spa products
- Cruise Ship employment experience - highly beneficial
- Knowledge of spa & salon procedures and ability to perform them where operationally required
KPI:
- Train employees on spa protocols and follow up on company brand trainings
- lead and develop employees and services
- focus attention on guest needs - maintain rapport with guests
- perform job functions with minimal supervision
- Achieve and maintain targets
- Demonstrated comprehension of revenue and budgets
- Basic HR functions including employee relations, recruitment, assessments and evaluations
- Attend management meetings with other departments
- Facilitate training and development of staff
- Maintain profitability
