Software Support Technican

Recruiter:

Network Recruitment

Job Ref:

ITE007619/Danni

Date posted:

Friday, August 21, 2026

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
A leading industrial technology and software solutions company is seeking an experienced Software Implementation and Support Technician to join its software team based in Gauteng. This role is ideal for a technically strong, customer-focused professional who enjoys problem-solving, working with databases, and supporting software deployments across multiple sites, locally and internationally.

POSITION INFO:
The successful candidate will be responsible for deploying, maintaining, troubleshooting, and supporting specialised software solutions in customer environments. The role includes both remote and on-site support, software upgrades, database maintenance, technical training, and collaboration with internal development teams.

Key Responsibilities:

Technical Responsibilities:
- Deploy and configure proprietary software and databases at new customer sites
- Upgrade and maintain existing software deployments
- Troubleshoot and resolve customer software issues logged through the support desk
- Provide technical support and guidance to field technicians
- Diagnose communication issues involving TCP/IP and serial-connected devices
- Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting
- Conduct technical training for internal teams and customers
- Assist with customer server maintenance and support
Operational & Business Responsibilities:
- Manage and update support tickets within agreed turnaround times
- Provide regular feedback and progress updates to customers
- Escalate unresolved issues appropriately
- Complete weekly timesheets and administrative reporting
- Travel to customer sites when remote resolution is not possible
- Participate in software deployments and training across Africa and internationally
- Assist with technical pre-sales activities when required
- Support software-related project implementation and commissioning activities
Team Responsibilities:
- Collaborate with developers to identify and resolve software bugs
- Participate in the internal testing of new software releases
- Attend team meetings and contribute to team initiatives
Continuous Learning:
- Stay current with developments in operating systems, database technologies, cloud platforms, and related technologies

Minimum Requirements:

National Diploma in Information Technology or relevant IT certifications, including MS SQL modules
Minimum 5 years’ experience in software support and MS SQL support environments
Strong understanding of MS SQL databases, SQL queries, and database-driven applications
Proven ability to write, troubleshoot, and optimise SQL scripts
Excellent analytical and problem-solving skills
Strong communication and customer service skills
Ability to work independently and within a team
Valid Code 8 driver’s licence
Clear criminal record (police clearance required)
Medically fit and able to obtain mine medical clearance
Willingness to travel extensively within Africa and internationally

Advantageous Skills:

Experience with Azure and/or AWS cloud platforms
Microsoft Windows administration experience
Networking and serial communication knowledge
Experience supporting industrial or mining-related systems
Completed at least one point-and-click adventure game without a walkthrough — considered a bonus

Working Conditions:

Based at the company’s Gauteng head office
Participation in a rotating after-hours support standby roster
Remote monitoring responsibilities while on standby
Travel to remote mining and industrial sites, sometimes for periods of 1–2 weeks

Don't miss out on this opportunity, apply today!

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