Software Support Consultant

Recruiter:

Network Recruitment

Job Ref:

ITE008257/Mish

Date posted:

Monday, November 9, 2026

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Are you a customer-focused Software Support Consultant who enjoys solving technical challenges and delivering exceptional service? This is an exciting opportunity to join a dynamic environment where you'll play a key role in supporting software solutions, improving customer experiences, and contributing to product quality and continuous improvement.

POSITION INFO:
Join a fast-paced software environment where customer experience and product excellence are at the heart of everything we do. As a Software Support Consultant, you will be responsible for resolving customer issues, investigating technical problems, supporting software releases, and ensuring clients receive a professional and efficient support experience.
This role offers the opportunity to work closely with Development, QA, Product, and Customer Success teams while developing strong technical troubleshooting skills and product knowledge. If you enjoy solving problems, identifying trends, and helping customers get maximum value from software solutions, this is an excellent opportunity to grow your career.

Key Responsibilities:

Respond to and resolve customer support queries in a professional and timely manner
Investigate and troubleshoot software, installation, configuration, and upgrade-related issues
Provide customers with regular updates and manage expectations throughout the support process
Log, track, classify, and manage support incidents through to resolution
Perform software version testing and assist with quality assurance activities
Escalate unresolved issues to Development or second-line support teams when required
Conduct system health checks and assist in identifying recurring issues
Deliver Root Cause Analysis (RCA) for resolved incidents
Contribute to knowledge bases, troubleshooting documentation, and process improvements
Collaborate with Product, Development, and QA teams to improve service delivery and product quality

Job Experience and Skills Required:

Education:

Matric (essential)
Relevant tertiary qualification in Information Technology or related field advantageous

Experience:

Minimum 3 years' experience in an IT Support, Help Desk, or Software Support environment
Experience working with support ticketing and incident management platforms
Exposure to software testing and software release processes advantageous

Technical Skills:

Software troubleshooting and issue resolution
Support ticket management systems
Version testing and bug tracking methodologies
Desktop and web-based software installation and upgrade processes
Basic networking and hardware support
Documentation and support process management

Advantageous:

Exposure to bookkeeping or financial software environments
Experience with DevOps, TFS, Web Windi, or similar support tools

Additional Requirements:

Strong analytical and troubleshooting skills
Excellent written and verbal communication abilities
Strong customer service orientation
Ability to identify trends and recurring issues
Strong attention to detail and organisational skills
Ability to work under pressure and manage multiple priorities
Self-motivated with a proactive approach to problem-solving

Apply now!
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