Software Implementation and Support Technician

Recruiter:

Network Recruitment

Job Ref:

ITE007620/Nto

Date posted:

Thursday, April 23, 2026

Location:

Johannesburg, South Africa

SUMMARY:

If you enjoy solving realâworld technical problems, working handsâon with SQL, networking, and customer systems, and don’t mind getting your boots dirty onâsite when needed, this is a solid, longâterm opportunity to support and implement missionâcritical software across Africa and beyond.

POSITION INFO:
Our client is seeking an experienced Software Implementation and Support Technician to join its software team. This role is ideal for a technically strong support professional who thrives in customerâfacing environments, enjoys SQLâdriven troubleshooting, and is comfortable working across software, networking, servers, and cloud platforms.

Why Should You Work For This Company?:

Exposure to complex, realâworld systems (SQL, networking, cloud, and field devices)
Handsâon technical role with strong autonomy and variety
Longâterm career stability in a specialised industry

Key Responsibilities:

Deploy and configure LASâdeveloped software and databases on new customer sites
Upgrade existing customer software and databases to the latest versions
Provide firstâline and ongoing technical support to customers via the LAS Call Centre
Troubleshoot software, database, communication, and field device issues
Generate and execute SQL scripts for investigations, upgrades, fixes and reporting

Job Experience and Skills Required:

Education:
- Grade 12 (Matric)
- National Diploma in Information Technology
  or relevant IT qualification, including Microsoft SQL modules
Experience:
- Minimum 5 years' experience in software support and MS SQL environments
- Proven experience supporting production software systems and databases
- Experience working directly with customers in a support or implementation role
Technical Skills (NonâNegotiable):
- Strong SQL and SQL query writing (investigation, upgrades, and reporting)
- Solid understanding of how software interacts with MS SQL databases
- Microsoft Windows administration and server maintenance
- Networking fundamentals (TCP/IP and troubleshooting)
- Ability to diagnose software and communication issues
Advantageous / Preferred Skills:
- Networking certifications: CCNA / CCNP
- Cloud exposure: Azure (preferred) and AWS (advantageous)
- Serial communication troubleshooting
- Experience supporting field devices connected to servers

Apply now!

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