Software Implementation Engineer (AI & Agentic Workflows)

SUMMARY:
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POSITION INFO:

Location: Ballito 

A leading, fast-growing company at the forefront of Artificial Intelligence and Enterprise Architecture is seeking a Software Implementation Engineer to help architect, deploy, and optimise AI-driven agentic workflows that function as a digital workforce for enterprise clients.

This is not a traditional support role. It is a high-impact engineering and client-facing opportunity for someone who wants to build real-world AI systems that don’t just respond — they execute, automate, and deliver measurable ROI.

Key Responsibilities

Agentic Workflow Design

• Design and implement autonomous AI agent workflows that manage end-to-end business processes.
• Develop intelligent automation solutions for customer engagement, lead qualification, follow-ups, and complex enquiry resolution.
• Create scalable logic structures that enable AI agents to operate efficiently and reliably.

Enterprise Systems Integration

• Lead integrations with enterprise platforms, including CRM systems, payment gateways, and communication platforms.
• Develop and maintain API connections to ensure seamless data flow across multiple business systems.
• Configure and optimise integrations to support enterprise-scale operations.

Event-Driven Automation

• Build and orchestrate AI-driven workflows using webhooks, triggers, and event-based architectures.
• Ensure real-time synchronisation between AI agents and client databases.
• Troubleshoot and optimise automation processes for maximum performance.

Client Engagement & Solution Scoping

• Collaborate with stakeholders to understand business objectives and translate them into technical solutions.
• Facilitate requirements gathering sessions and provide consultative guidance on AI implementation strategies.
• Present technical concepts clearly to both technical and non-technical audiences.

Testing, Quality Assurance & Optimisation

• Develop testing protocols to validate AI agent performance and reliability.
• Ensure workflows adhere to business rules, compliance requirements, and operational guardrails.
• Monitor system performance and continuously optimise solutions post-implementation.

Performance Analytics & Reporting

• Analyse key performance metrics and identify opportunities for improvement.
• Measure solution effectiveness and demonstrate value through data-driven insights.
• Support continuous enhancement initiatives across client implementations.

Minimum Requirements

• Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
• Experience working with AI agents, LLM orchestration, or intelligent automation solutions.
• Strong understanding of RESTful APIs and webhook architectures.
• Knowledge of Retrieval-Augmented Generation (RAG) and/or Voice AI technologies.
• Proficiency in Python and data transformation processes.
• Experience integrating enterprise software platforms and business systems.
• Strong analytical and problem-solving abilities.

Skills & Competencies

• Excellent communication and stakeholder engagement skills.
• Ability to simplify complex technical concepts for business users.
• Strong attention to detail and logical thinking.
• Highly organised with the ability to manage multiple projects simultaneously.
• Innovative mindset with a passion for emerging technologies.
• Results-driven with a strong focus on delivering measurable business outcomes.

Technology Exposure

The successful candidate will have the opportunity to work with:

• OpenAI, Google Gemini, and ElevenLabs
• AI Agent Platforms
• n8n and workflow automation tools
• Serverless cloud infrastructure
• Vector databases
• Event-driven architectures and enterprise integrations

What's on Offer?

• Opportunity to work on cutting-edge AI and automation projects.
• Exposure to enterprise-level implementations and emerging technologies.
• Collaborative, high-performance environment focused on innovation.
• Clear opportunities for growth and career advancement.
• The chance to play a key role in shaping the future of AI-driven business operations.