Software Implementation Consultant - Diep River

Job Profile
Is required to provide assistance to clients with the implementation of the Software
Project Management 
Guide implementations and ensure best practices are applied 
Participate in post-project assessments 
Act as the voice of the client to ensure their needs are understood and addressed by fellow team members
Manage partners and/or subcontractors required for successful project execution
Manage multiple, simultaneous implementation projects at client sites and monitor schedules and commitments
Establish and maintain regular progress and status reporting systems for the clients
Management of partner implementations and development of partner relationships 
Preparation and timeous submission of periodic reports, timesheets relating to the client project and linked 
back to the Project Costs
Assist with the management of a library of reusable tools for repeatable Professional Services engagements 
Management of project quality, contribute to the continuous quality improvement
Responsible for the Planning and Design Management of all relevant documentation
Interface to Sales and Marketing and Research and Development 
Advise the sales team regarding new opportunities that may be developed with current clients as well as new prospects 
- Serve as the primary interface between our client and its clients for all consulting-related issues
Work closely with sales team and partners to properly scope, sell, and deliver consulting projects.
Provide feedback to Product Management for product improvements 
Solicit and capture customers' requirements and feedback
Work with the Marketing and Dev teams to process and manage customers' inputs 
Ensure Client Satisfaction
Serve as escalation contact for resolving customers issues when appropriate 
Review and Approve implementation plans, Site Visit Reports (SVR)
Initiate and maintain a strong relationship (both written and oral) with assigned clients 
May be called on to aid in providing post-implementation support, ongoing consultation, and training to ensure the successful implementation 
Provide feedback to Sales with respect to customer needs based on post-implementation discussions 
Provide comprehensive product and industry expertise to support the Sales team (sales calls, demonstrations, technical discussions, business case) 
Manage the customer reference-ability and ongoing relationship 
Communicate to clients and company regarding the state of each project

Minimum Requirements
MS Office, advanced excel skills
Bachelor’s Degree
2+ years inside sales software experience
Experience calling into Fortune1000 accounts at CXO level
Proven track record with new account development
Working knowledge of HubSpot or a similar CRM system
Customer-centric


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