Social Media Customer Engagement Officer

 

Recruiter:

O'Brien Recruitment

Job Ref:

3930696771

Date posted:

Tuesday, September 14, 2021

Location:

Brackenfell, South Africa

Salary:

Negotiable


SUMMARY:
-

POSITION INFO:

The Social Media Customer Engagement Officer will be responsible for; monitoring the Group''s social media platforms, conducting strategic external listening, engaging with customers and other stakeholders on a daily basis to resolve customer complaints (in line with Customer Care Policy) and positively influencing the social media community with regards to the company’s reputation.

Summery of key responsibilities:

  • Social Media Communication and Customer Engagement
  • Risk Control
  • Internal Communications
  • Reporting

Education

  • Certificate/Diploma/Degree in Social Media/Journalism/Communications/Marketing

Experience

  • 4 - 6 years Social Media Customer Service
  • 2 - 3 years of Customer Relations/Complaint Handling Experience

Knowledge and skills

  • 4 - 6 years Job-related Social Media Knowledge (Blogging, Facebook, Twitter))
  • 2 - 3 years of Customer Service Knowledge
  • 2 - 3 years job-related Reputation Management Knowledge
  • Excellent Verbal & Written Communication SkillsÂ
  • Analytical and Critical Thinking Ability


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Junior Social Media & Marketing Coordinator
Location: Cape Town
Salary:
24 days ago


Sales and Brand Manager
Location: Capetown
Salary: R400 000 / annum
Fun sales position in fashion apparel industry. R30K/month + Comm
2 days ago


Customer Liaison / Internal Sales
Location: Montague Gardens
Salary:
Are you passionate about fostering strong client relationships while driving business growth from within? Our National client is seeking a dynamic individual to join their sales team, someone who is driven and enthusiastic about building customer rapport.The role will be responsible for Key Account Management, quotations, invoicing and stock management.
4 days ago


Supervisor – Corporate Car Rental
Location: Cape Town
Salary:
Are you customer service driven and exceptional at addressing customer concerns?Our client is an International Car Rental Agency based at the Cape Town International Airport.They require an effective problem-solver who can liaise in English and Afrikaans to take care of operational and staff requirements. Valid South African driver’s license is compulsory. This role requires workin...
4 days ago


Product Manager
Location: Cape Town
Salary:
4 days ago


Accountant
Location: Cape Town
Salary:
Are you ready to join a dynamic finance team in a developing and demanding industry as their Accountant? Your SAICA or SAIPA post article experience is advantageous in running and maintaining the accounting side of the company up to trial balance.The work is deadline driven, while working in the harmony of progressive offices designed for employee success.
5 days ago


Internal Sales Representative
Location: Montague Gardens
Salary:
Are you passionate about sales and lighting technology? If you thrive in a dynamic and fast-paced environment while dealing with incoming enquiries, phoning of new clients and selling new products then this role is for you.Our well established client based in Montague Gardens is looking for an Internal Sales Representative to join their team, who strive for outstanding service and impeccable quali...
5 days ago


Back Office Support Specialist
Location: Durbanville, Western Cape
Salary: R 20 000 Per Month
Back Office Support Specialist
5 days ago


Online Marketing Analytics Specialist
Location: Capetown
Salary: R861 504 per annum.
Our client in the Casino industry is currently looking for an Online Marketing Analytics Specialist, in Cape Town.
8 days ago


Rental and Sales Representative
Location: Cape Town
Salary:
Have you been in a Sales position building client relationship and dealing with the renting out of equipment? Our national client based in the Northern Suburbs requires your initiative-taking approach to identify new business opportunities and maintain excellent relationships with existing clients. Proven experience in sales or rentals in the construction, real estate, printing, office a...
10 days ago


Create a free job alert for Social Media Customer Engagement Officer in Brackenfell

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions