Social Media Co-Ordinator

SUMMARY:
Social Media Co-Ordinator

POSITION INFO:

Social Media Co-ordinator- Corporate Company – Sandton based

Be responsible for fostering and managing online relationships with the community, ensuring customer satisfaction, and maintaining a positive and engaging brand presence across social media platforms and other digital channels.Administrative tasks such as uploading rewards tier databases and managing customer queries in the company mailbox.

Community Engagement:

Monitor and respond to community interactions across social media platforms, forums and other digital spaces.

Develop and maintain relationships with followers, influencers and online communities.

Proactively engage with the community to drive conversations and increase brand visibility.

Customer Support:

Respond to all customer queries on the company mailbox in a timely and professional manner.

Resolve issues and escalate to relevant teams when needed.

Ensure a positive customer experience and maintain a professional tone in all interactions.

Database Management:

Upload rewards tier databases weekly, ensuring that all information is accurate and up-to-date.

Collaborate with internal teams to ensure seamless integration of rewards program data with community management efforts.

Content Creation:

Work closely with the Social and Paid Media Specialist to create and curate engaging content that resonates with the target audience.

Assist in developing community-focused campaigns to increase interaction, loyalty and brand awareness.

Analytics and Reporting:

Track community engagement metrics and provide regular reports on growth, sentiment and engagement.

Use insights to improve content strategy and community interactions.

Event and Campaign Management:

Assist with the planning and execution of online events, contest and community-building initiatives.

Promote company campaigns and initiatives within the community to drive participation.

Brand Advocacy:

Advocate for the community’s voice, providing insights on trends, feedback and sentiments to help improve products/services.

Identify key influencers within the community and collaborate to promote brand initiatives.

Best Practices and Knowledge Sharing:

Stay updated on the latest trends, strategies and best practices in community management and social media.

Implement community management best practices to ensure a positive and productive community environment.

Share insights and knowledge with the team to continuously improve engagement strategies.

Essential Pre-requisites

Matric (NQF 4), Excellent verbal and written communication skills, with the ability to engage and respond to a wide variety of people

Minimum 1-3 years in community management, social media management, or customer service roles.

In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.), digital trends and engagement strategies.

Strong commitment to understanding community needs and providing responsive support. Ability to resolve conflicts or issues within the community while maintaining a positive brand image.

Ability to analyse data and provide actionable insights.

Familiarity with community management tools and basic graphic design tools (e.g., Canva) a plus. Understanding of the best practices in community management and customer engagement.