SUMMARY:
Urgently required
POSITION INFO:
Kloof Durban
Main Purpose of the Job:
To manage risk for clients across their business as a single entity or on a national level To minimise customer risk by gathering, analysing and sharing all relevant market, risk, debtor and financial information to identify possible risks to the customer and suggesting mitigating actions in order to gain trust and enhance self-confidence and THE COMPANY’s Reputation. To train and drive the full THE COMPANY Group service offering and to optimise the team responsible for a specific client base.
Qualifications: Financial, Economics, Law or business management degree. Diploma or NQF level 7 qualifications. FSCA
Experience: Five years’ experience as a Credit Risk Manager or Advisor.
Experience on a managerial level will be an advantage. Experience with credit insurance houses will be an advantage
Competencies: Analytical
Problem solving
Dealing with pressure
Conflict handling
Resilience
Communication skills
Tenacity
Computer skills
People Management
Interpersonal skills
Core Accountabilities and Responsibilities
Management Motivation & Leadership
Core Accountabilities and Responsibilities
Management Motivation & Leadership
Ensure operational excellence
Mobilise resources to standards of excellence
Ensure Standards are maintained
Management skills – planning, coaching and measurement of work
Understand what drives the achievement of goals
Assist team with identification of performance goals
Provide Direction whilst giving freedom to carry out assignments in their own manner
Must be able to delegate but follow up regularly (monitor)
Use information from monitoring to give constructive feedback to Management
Must be available to staff both physically and emotionally
Recognise role as a couch and developer of talent.
Design control systems that ensure accountability for what is delegated
Reward Positive and deal with Negative outcomes
Exhibit interest in strategic and cultural issues.
Acknowledges and gives credit to other for the effort and contribution
Organise direct reports into regional Director
Demonstrates organisational values
Organising and Planning
Plans have time span of 1 month to 1 year
Plans focus on operational excellence at a process level, Mobilisation of resources, directing and planning for team and individual results and achievement of goals
Plans focus on customer value add
Planning to team and individual results
Implementation of Regional Goals and setting of team goals
Effectiveness and Delivery
Decisions are around the optimisation of processes and systems
Impact of decision start to extend to other teams
Use input of other to take sound decisions
Choose best course of action while considering impact ultimate decision
Adapt stance and make sound decision based on new information
Ensure decision are implementable at a process level
Meeting deadlines
Bottom Line Focus
Analysis and diagnose data in order to assist regionals managers and directors to make informed decisions.
Skilled understanding of accounting and commercial principles
Optimisation of processes and systems to ensure efficiency
Understands and applies regulations and legislations
Initiative and Innovation
Operational excellence
Encourage pro-active behaviour
Mobilise self and others to take action
Push and stretch self and others for results
Drive performance by consistently demonstrating a sense of urgency and a need for achievement
Optimise and tweak systems and processes
Seek Ideas through collaboration with others
Encourages and rewards new thinking and creative ideas
Client visits
The following stakeholder visits should be utilised to ensure business continuity and up to date information regarding status:
Debtors meetings
Security negotiation
Collection of debt visits
Attorneys
Marketing meetings
Strategic partner meetings
Meetings with insurers
Motivation of higher insurance limits
Assessment of Financials
Engage with the national leadership team of a client in order to discuss risk related issue across the whole entity.
Analyse current business risk elements and determine the risk category (based on level of risk).
Business Rescue Meetings
Liquidation Meetings
Trade finance facility meetings
Bonds and Guarantee meetings
Marketing presentations
Presenting trade debtor insurance options
During the above meetings actual and potential major issues regarding risk should be identified and reported to the, Regional Advisor or Regional Director.
Determine intervention required in conjunction, Regional Advisor or Regional Director.
Report on matters being handled both inhouse and via Attorneys, liquidators, Business Rescue Practitioners etc.
Manage operations
Set up all meetings when required.
Develop possible solutions to minimise client risk based on risk category.
Collaborate with the client to implement risk management strategies.
Continuously engage with client to resolve ongoing issues and to stay close to the client''''s risk situation.
Determine which debtors owe in excess of the established credit limit
Establish what is being done to collect those accounts over term
Recommend security where necessary (i.e. New business for substantial limits)
Assist with the recommendation for legal action
Assist with credit insurance claims
It is expected that you are able to provide market intelligence at meetings with your clients (the added
value) – use of m-files to assist.
Establish possible needs for strategic partner’s products and refer accordingly.
Service clients and clearly identify risk issues in all spectrums of THE COMPANY service offering including strategic partners.
Management of all aspects of the client’s account and monitoring of the account to ensure quality of service provided.
Must have a good understanding of all cost implications and benefits of all THE COMPANY services and strategic partners.
Must be able to identity all possible clients of THE COMPANY core products and strategic partners to understand the wider impact of actions taken within the business.
Apply an understanding of the service offering to contractors.
Understand the cost implications of the different options of the contactor’s division
Do a sales presentation to clients utilising knowledge regarding products and services.
Identify potential new clients for all THE COMPANY products and strategic partners.
Develop relationships with key role players in different client organisations.
Ensure continuous improvement at operational level by identifying best operating practice, determine gaps and implement improvements.
Translate business plans into functional plans or operating plans / processes that are effective.
Clarify how THE COMPANY compares to competitors and how we add superior value to clients through reports and tailored risk mitigation.
Apply knowledge of competitors pricing modules vs ours.
Proactively identify possible conflict of interest and manage it accordingly.
Encourage and upskill team to identify opportunities for strategic partner services.
Track performance against budget on an ongoing basis and flag possible underperformance.
Provide information required for reporting purposes to RCM’s.
Assist with the recommendation for legal action
Assist with credit insurance claims
It is expected that you are able to provide market intelligence at meetings with your client (the added value) – use of m-files to assist.
Establish possible needs for strategic partner’s products and refer accordingly.
Service clients and clearly identify risk issues in all spectrums of THE COMPANY service offering including strategic partners.
Management of all aspects of the client’s account and monitoring of the account to ensure quality of service provided.
Must have a good understanding of all cost implications and benefits of all THE COMPANY services and strategic partners.
Must be able to identity all possible clients of THE COMPANY core products and strategic partners to understand the wider impact of actions taken within the business.
Apply an understanding of the service offering to contractors.
Understand the cost implications of the different options of the contactor’s division
Do a sales presentation to clients utilising knowledge regarding products and services.
Identify potential new clients for all THE COMPANY products and strategic partners.
Develop relationships with key role players in different client organisations.
Ensure continuous improvement at operational level by identifying best operating practice, determine gaps and implement improvements.
Translate business plans into functional plans or operating plans / processes that are effective.
Clarify how THE COMPANY compares to competitors and how we add superior value to clients through reports and tailored risk mitigation.
Apply knowledge of competitors pricing modules vs ours.
Proactively identify possible conflict of interest and manage it accordingly.
Encourage and upskill team to identify opportunities for strategic partner services.
Track performance against budget on an ongoing basis and flag possible underperformance.
Provide information required for reporting purposes to RCM’s.
Credit Insurance
Policy management
Must be aware and comply with insurers deadlines.
Apply knowledge of client policies and related pricing.
Train clients on Cregalink as and when required
Analyse a policy i.e. policy review, claim reserves, claims ratio, salvage
Compile a policy review report for feedback purposes as and when required.
Conduct a policy review presentation to provide input regarding cover, possible risks, etc.
Request and compare quotes to determine the best options for clients
Apply understanding of maximum liability
Assist in gross exposure reduction by assisting in getting information to motivate higher cover or cover at all.
Build a relationship with the senior management team of the insurers.
Apply knowledge of the full underwriting process.
Request market intel from insurers and share with rest of the business to manage impact.
Analyse the client’s policy requirements, taking business strategy and context into consideration
Influence new policy quotes in a way that favors the client.
Apply basic knowledge of cell captive, contingency policy and self-insurance during interaction with relevant stakeholders
w
