Site Manager- Fuel & Convenience Retail

SUMMARY:
SITE MANAGER- FUEL & CONVENIENCE RETAIL

POSITION INFO:

The Site Manager is accountable for the end-to-end management of the petrol station forecourt and convenience store, ensuring seamless operations across procurement, stock control, customer service, financial performance, and strict compliance with health, safety, and regulatory standards.

*1. Procurement & Supplier Management (Buying)*

• Source and procure fuel, retail stock, and consumables from approved suppliers

• Negotiate pricing, delivery schedules, and credit terms where applicable

• Monitor supplier performance, ensuring quality, consistency, and reliability

• Plan and forecast stock requirements based on sales trends and seasonal demand

• Ensure timely ordering to prevent stockouts and overstocking

*2. Inventory & Stock Control*

• Manage fuel stock levels, including daily dip readings, reconciliations, and variance analysis

• Oversee store inventory, including receiving, pricing, and merchandising of goods

• Conduct regular stock counts (daily, weekly, monthly) and investigate discrepancies

• Minimise shrinkage, wastage, and expired stock through strict controls

• Implement stock rotation (FIFO) and ensure product quality standards are maintained

*3. Forecourt & Store Operations Management*

• Oversee daily operations of fuel pumps, POS systems, and store functions

• Ensure fuel pumps, tanks, and equipment are maintained and calibrated

• Maintain store layout, cleanliness, and merchandising standards

• Ensure availability of key product lines and promotional displays

• Manage operational workflows to ensure efficiency and minimal downtime

*4. Financial Management & Controls*

• Oversee daily cash-ups, reconciliations, and banking processes

• Monitor fuel sales, shop sales, and gross profit margins

• Control expenses and manage operational budgets

• Identify revenue growth opportunities and cost-saving initiatives

• Ensure strict adherence to financial controls to prevent losses or fraud

*5. Customer Service & Experience*

• Deliver a high standard of customer service across both forecourt and store

• Train staff on customer engagement, upselling, and complaint handling

• Resolve customer complaints promptly and professionally

• Maintain a welcoming, clean, and safe environment for customers

Implement initiatives to improve customer loyalty and satisfaction

*6. Staff Management & Development*

• Recruit, train, and supervise staff across all shifts

• Develop staff schedules aligned with peak trading periods

• Monitor performance, provide coaching, and conduct appraisals

• Enforce discipline and adherence to company policies

• Promote teamwork, accountability, and a customer-focused culture

*7. Health, Safety & Environmental Compliance*

• Ensure full compliance with fuel industry regulations and local health & safety laws

• Conduct regular safety inspections of pumps, tanks, and storage areas

• Enforce safe handling, storage, and dispensing of fuel and hazardous materials

• Ensure staff are trained in emergency procedures (fire, fuel spills, evacuations)

• Maintain fire safety equipment, spill kits, and first aid readiness

• Ensure proper waste disposal and environmental protection practices

*8. Security & Risk Management*

• Implement measures to prevent theft, fuel loss, and stock shrinkage

• Monitor CCTV systems and ensure proper incident reporting

• Enforce strict cash handling and banking procedures

• Investigate and report any irregularities or incidents

• Ensure the safety of staff and customers at all times

*9. Reporting & Administration*

• Prepare daily, weekly, and monthly operational and financial reports

• Maintain accurate records of fuel, stock, sales, and staff attendance

• Ensure all compliance documentation is up to date

• Liaise with head office, auditors, suppliers, and regulatory bodies

*10. Sales Growth & Business Development*

• Drive promotions and marketing initiatives within the store and forecourt

• Identify opportunities to increase basket size and fuel volumes

• Optimise product mix based on customer demand

• Build relationships with regular customers and the local community

• Continuously seek ways to improve profitability and site performance