Shop Manager

SUMMARY:
As the Shop Manager, you will lead and motivate your team, ensure smooth daily operations, and create a warm, welcoming experience for every customer.
This is a hands-on leadership role that requires full-time commitment, strong operational skills, and a genuine passion for people. A great manager doesn’t just run the shop — they grow it through creativity, community involvement, and consistent excellence.

POSITION INFO:
Description:
Operational Leadership

• Manage all aspects of daily shop operations in line with  systems and brand standards.
• Ensure all products and service offerings meet quality, presentation, and consistency expectations.
• Oversee cash handling, stock control, and daily reporting.
• Maintain a clean, safe, and efficient environment for both staff and customers.

• Recruit, train, and lead a motivated and positive team.
• Schedule and manage staff shifts to ensure optimal coverage and performance.
• Foster a culture of teamwork, respect, and accountability.
• Conduct regular performance feedback and support staff development.

• Ensure every customer receives friendly, professional, and personalized service.
• Handle customer feedback and resolve issues swiftly and positively.
• Lead by example on the shop floor — greeting, serving, and connecting with customers daily.

• Build relationships with local businesses, schools, and community groups.
• Organize small events, promotions, and activations to keep the shop exciting and relevant.
• Identify local marketing opportunities and collaborate with Head Office on initiatives.

• Monitor sales performance, costs, and profitability.
• Implement systems and procedures to improve efficiency and consistency.
• Report weekly to the Franchise Owner / Area Manager on performance and progress.

• 3+ years in a supervisory or management role within hospitality, retail, or food service
• Proven ability to manage staff, stock, and financial controls
• Experience with event planning or community marketing (advantageous)
• Matric (Grade 12) required; tertiary qualification in Business, Hospitality, or Management preferred